Austin, Minn. – CRC is pleased to announce that David Kilpatrick has joined the company as its new regional business manager for its southern territory.
We’re all familiar with how technology has advanced the way people complete day-today tasks. Smartphones, smart appliances, and artificial intelligence technology have infiltrated our lives – for better or for worse – to assist us with managing our daily to-dos.
Cooperative Response Center, Inc. (CRC) is known as an industry leader with regard to assisting electric utilities across the nation with their consumer call handling needs.
Many utilities use CRC as a one-stop shop when it comes to their call handling needs – consumer call handling and dispatching of outage calls. But some utilities with established staffing in place may not need a full-service solution.
This information is being provided from the perspective of Cooperative Response Center, Inc. (CRC), a contact (call) center offering call handling and crew dispatch services to 350 utilities, most of which serve between 5,000 and 100,000 meters.
As partners in providing your consumers with the best possible customer service, it’s imperative to work together to enhance their outage reporting experience as much as possible.
Despite the many challenges during 2020 caused by the pandemic, utilities still had to forge ahead with day-to-day operations while ensuring the safety of its employees and often offering support to some consumers who were struggling with hardships.
Cooperative Response Center, Inc. (CRC) is pleased to announce that CoServ in Corinth, Texas, recently joined its contact center membership. CoServ is an electric cooperative and natural gas distribution company serving North Texas.
North East Mississippi Electric Power Association in Oxford, Mississippi, recently joined the ranks of Cooperative Response Center, Inc.’s (CRC’s) contact center membership. NEMEPA is an electric distribution cooperative serving over 27,000 meters in northern Mississippi.
