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Dan Otteson

CRC Regional Business Manager
Susanne Ruple
Dan Otteson

CRC Welcomes Susanne Ruple as New Regional Business Manager

May 8, 2025

Susanne RupleAustin, Minn. – Cooperative Response Center, Inc.

  • Read more about CRC Welcomes Susanne Ruple as New Regional Business Manager
CRC Leader of the Year
Laura Beavers
Dan Otteson

Laura Beavers Named First CRC Leader of the Year Recipient

January 28, 2025

CRC is honored to announce that Laura Beavers, member solutions and support manager, was selected as the first-ever recipient of CRC's Leader of the Year award for 2024.

  • Read more about Laura Beavers Named First CRC Leader of the Year Recipient
CRC
David Kilpatrick
Cheryl Haney
Dan Otteson

Kilpatrick Selected as CRC’s Newest Regional Business Manager

October 22, 2024

Austin, Minn. – CRC is pleased to announce that David Kilpatrick has joined the company as its new regional business manager for its southern territory.

  • Read more about Kilpatrick Selected as CRC’s Newest Regional Business Manager
CRC
CRC Interpretation Services
Anali Lopez
DEMCO
Dan Otteson
Four County EMC

CRC's Call Interpretation Services Featured in Electric Co-op News

September 11, 2024

Recently CRC's call interpretation service was featured in NRECA's Electric Co-op News.

  • Read more about CRC's Call Interpretation Services Featured in Electric Co-op News
CRC
CRC Employee of the Month
Shayla Hastings
Brad Fjelsta
Dan Otteson
Laura Beavers

Hastings Named January 2024 Employee of the Month

February 13, 2024

January finished up with the big news that Shayla Hastings, lead quality coordinator at the Austin Center, was named CRC's January 2024 Employee of the Month!

  • Read more about Hastings Named January 2024 Employee of the Month
CRC
Contact Center Solutions
Call Handling
Stand-alone call routing platform
Hosted Call Routing
Managing Call Traffic Locally
Dan Otteson
Bud Booth
Rock Energy Cooperative
NRECA
TechAdvantage

NRECA TECHADVANTAGE EXPERIENCE BREAKOUT SESSION: Hosted Call Routing, Avoid the Pitfalls of Managing Call Traffic Locally

February 28, 2022

Tuesday, March 8, 2022 | 11:00 a.m. CST | Room 205C

  • Read more about NRECA TECHADVANTAGE EXPERIENCE BREAKOUT SESSION: Hosted Call Routing, Avoid the Pitfalls of Managing Call Traffic Locally
CRC
Call Handling
Contact Center Solutions
Stand-alone call routing platform
ConvergeOne
Equinix
Dan Otteson

CRC Launches New Cloud-based Call Routing Platform

December 28, 2021

CRC recently launched a new innovative call routing platform designed to offer multiple benefits to its membership.

  • Read more about CRC Launches New Cloud-based Call Routing Platform
CRC
New CRC Member
Menard Electric Cooperative
Alisha Anker
Chris Holt
Dan Otteson

CRC Welcomes Menard Electric Cooperative to its Membership

August 6, 2020

“Menard Electric Cooperative is exceptionally pleased with our decision to partner with CRC,” said Alisha Anker, general manager at the Petersburg, Illinois, electric utility, a thought echoed by many Cooperative Response Center, Inc. (CRC) members.

  • Read more about CRC Welcomes Menard Electric Cooperative to its Membership
CRC
New CRC Member
Southern Indiana Power
Steve Seibert
Chris Holt
Dan Otteson

Southern Indiana Power Partners with CRC for Call Handling Services

July 29, 2020

Southern Indiana Power in Tell City, Indiana, recently joined the membership of Cooperative Response Center, Inc. (CRC). Southern Indiana Power is an electric distribution cooperative serving nearly 9,500 meters in southern Indiana.

  • Read more about Southern Indiana Power Partners with CRC for Call Handling Services
CRC
New CRC Member
United Electric Cooperative
Jim Bagley
Chris Holt
Dan Otteson

United Electric Cooperative Joins CRC’s Contact Center Membership

February 4, 2020

Cooperative Response Center, Inc. (CRC) is pleased to join forces with United Electric Cooperative to offer call handling services to its membership.

  • Read more about United Electric Cooperative Joins CRC’s Contact Center Membership

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Cooperative Response Center, Inc.

2000 8th St. NW  |  Austin, MN 55912  |  800-892-1578

Regional Offices: Dunlap, TN  |  Abilene, TX  |  Kirksville, MO

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink outage communication software, and alarm monitoring. CRC also offers outage texting services and video monitoring of substations. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

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