Extend Service Capabilities Without Expanding the Cost
When it comes to call handling, many cooperatives rely on CRC as their one-stop shop for consumer call management and outage dispatching. But for those with established staffing, a full-service solution might not be necessary. At CRC, you have the flexibility to choose the level of service that fits your organization’s needs.
Be sure to stop by our booth at the TechAdvantage Experience to discover how CRC’s call center solutions can seamlessly integrate with your operations — providing the support you need while prioritizing your members’ unique needs and your budget.
With 24/7 live call handling, IVR, line crew dispatching, integration with OMS, CIS, AMI, and inbound/outbound texting solutions, CRC stands as the premier outage communications partner for the electric cooperative industry.
To learn more about CRC's service lines, click here.
Smart Communications
As OMS technology advances, CRC continues to enhance the services available to its members. Through OMS integration, CRC offers a smart outage communication tool called dynamic greetings. This feature uses OMS predictions to tailor front-end greetings, providing caller-specific messages instead of a general cooperative-wide message.
For instance, if an outage affects part of a service territory, callers predicted to be impacted will hear a message specifically addressing their situation, while all other callers receive the cooperative’s standard incoming call message.
This same outage intelligence extends beyond the greeting and into the live call itself. CSRs have real-time visibility into whether a caller is associated with a predicted outage, allowing them to immediately tailor each interaction. This level of call intelligence enables representatives to quickly distinguish between isolated issues and broader events. By equipping CSRs with insight into predicted outages, each call becomes more informed and effective. When a caller is not associated with a known event, CSRs can dig deeper to uncover the root cause. When the caller is part of a predicted outage, representatives can confidently reassure them that the that the outage is already identified and being addressed.
While CRC prioritizes live agent responses for every call, dynamic greetings play a crucial role during periods of high call volume. By delivering timely, relevant information upfront and equipping CSRs with actionable insight, this technology helps reduce hold times, improve call resolution, and ensure clear, efficient communication during outage events.
To learn more on CRC's Dynamic Greetings, click here.
Dedicated Alarm Monitoring Resources
CRC specializes in wholesale monitoring for security, fire, medical, environmental, and SCADA alarms, serving utility service providers and professional alarm dealers across the United States. Our alarm monitoring center operates independently from our contact center division, featuring a dedicated staff and distinct workspaces. This separation ensures our monitoring operators are solely focused on delivering top-tier service, adhering to industry best practices for monitoring and dispatching alarm protocols.
To read more information on our alarm monitoring services, click here.
See you there!
Stop by our booth, meet our team, learn about the newest service offerings, and grab some giveaways.
Your Partner in Broadband Call Management
For decades, CRC has been a trusted partner to the electric industry nationwide, and that commitment now extends to the broadband services many cooperatives are offering today. In addition to managing payments, billing questions, and referrals to troubleshooting resources, our expanded broadband call-handling support enables our agents to assist with new service setup, package information, and daytime overflow. This allows us to function as a full-service fiber CSR, helping members get the answers they need with a one-and-done approach.
While we don’t perform technical troubleshooting, we ensure callers are quickly routed to the appropriate experts. Whether integrating through your fiber CIS, secure file processes, or API features, CRC will work with your cooperative to establish the most efficient setup—ensuring your members receive fast, friendly, and reliable broadband support.
For more information contact membersupport@crc.coop.
Meet the Team
Below are the CRC personnel who will be available in the booth during the NRECA TechAdvantage Expo. So whether you are new to CRC and want to learn about our services, or if you are already a CRC member and just want to meet the team, please stop by and say hi! Or set up a time for a one-on-one meeting by clicking here.