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    • Focusing on the Human side of Technology®

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    CRC

    CRC
    CRC Employee of the Year
    Drew Billingsley
    Kellee McAnally

    Billingsley Selected as CRC’s 2020 Employee of the Year

    February 3, 2021

    CRC is pleased to announce that Drew Billingsley, customer service lead at CRC's Dunlap, Tenn., office, was recently selected as its 2020 Employee of the Year.

    • Read more about Billingsley Selected as CRC’s 2020 Employee of the Year
    CRC
    New CRC Member
    Upper Cumberland EMC
    Wade Givens
    Chris Holt
    Cheryl Haney

    Upper Cumberland EMC Signs on for CRC’s Customer Service Solutions

    February 2, 2021

    For many utilities, partnering with Cooperative Response Center, Inc. (CRC) to offer call-handling services is a no-brainer.

    • Read more about Upper Cumberland EMC Signs on for CRC’s Customer Service Solutions
    CRC
    CRC Employee of the Month
    Lauren Stratton
    Kerry Wylie

    Stratton Selected as December 2020 Employee of the Month

    January 27, 2021

    Way to go to Lauren Stratton, office assistant at the Austin Center, who was selected as CRC’s December 2020 Employee of the Month/STAR Award recipient.

    • Read more about Stratton Selected as December 2020 Employee of the Month
    CRC
    CRC Employee of the Month
    Dalila Leyva
    Michelle Rodriguez

    Dalila Leyva Named CRC’s November Employee of the Month

    December 22, 2020

    CRC is pleased to announce that Dalila Leyva, bilingual CSR 1 at CRC's Abilene, Texas, office, was named its November 2020 Employee of the Month.

    • Read more about Dalila Leyva Named CRC’s November Employee of the Month
    CRC
    CRC Employee of the Month
    Carmen Sanders
    Kellee McAnally

    Sanders Two-time Employee of the Month Winner

    November 19, 2020

    Déjà vu? Nope ... just another month of stand-out performance! Carmen Sanders, CSR 1 at the Dunlap Center, has achieved CRC’s Employee of the Month recognition for the second consecutive month!

    • Read more about Sanders Two-time Employee of the Month Winner
    CRC
    CRC Scholarship Program

    CRC 2021 Scholarship Program for Area Students Announced

    November 18, 2020

    Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2021 school year, this year awarding up to $9,000 to high school seniors attending schools in the communities in which it works.

    • Read more about CRC 2021 Scholarship Program for Area Students Announced
    CRC
    CRC Employee of the Month
    Carmen Sanders
    Kellee McAnally

    Sanders CRC’s September 2020 Employee of the Month

    October 28, 2020

    Congratulations to Carmen Sanders, CSR 1 at the Dunlap Center, who was selected as CRC’s September 2020 Employee of the Month.

    • Read more about Sanders CRC’s September 2020 Employee of the Month
    CRC
    CRC Employee of the Month
    Nick Scarpone
    Rod Anderson

    Scarpone Recognized as Employee of the Month

    September 15, 2020

    Congratulations to Nick Scarpone, help desk specialist at the Dunlap Center, who was selected as its August 2020 Employee of the Month.

    • Read more about Scarpone Recognized as Employee of the Month
    CRC
    New CRC Member
    Clatskanie PUD
    Jim Bell
    Chris Holt
    Scott Dittrich

    Clatskanie PUD Signs on to CRC’s Contact Center Services

    August 25, 2020

    Cooperative Response Center, Inc. (CRC) is pleased to welcome Clatskanie PUD in Clatskanie, Oregon, to its membership. Clatskanie PUD is a public utility district serving nearly 4,800 meters in northwest Oregon.

    • Read more about Clatskanie PUD Signs on to CRC’s Contact Center Services
    CRC
    CRC Employee of the Month
    Saprina Johnson
    Michelle Rodriguez

    Johnson Named July 2020 Employee of the Month

    August 20, 2020

    CRC is pleased to announce Saprina Johnson, CSR 4 at the Abilene Center, was selected as its July 2020 Employee of the Month. Saprina, who has worked for CRC for over one year, was recognized for an error she caught on a 911 call reporting a structure fire.

    • Read more about Johnson Named July 2020 Employee of the Month

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    Cooperative Response Center, Inc.

    2000 8th St. NW  |  Austin, MN 55912  |  800-892-1578

    Regional Offices: Dunlap, TN  |  Abilene, TX  |  Kirksville, MO

    CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink outage communication software, and alarm monitoring. CRC also offers outage texting services and video monitoring of substations. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

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