Congratulations to Tonya Brooks, CSR 1 at the Dunlap Center, who was selected as CRC’s March 2016 Employee of the Month. Tonya received three STAR Award cards in March for the response she drafted for all CSRs to use when taking credit card payments.
Darcy Wytaske, CSO 2 in CRC’s central station in Austin, was named CRC’s January 2016 Employee of the Month. Darcy, who has worked for CRC for 11 years, was nominated in January for her assistance with a suicidal caller, staying professional and keeping the caller calm until authorities arrived.
Processing member credit card payments while retaining the privacy required by the Payment Card Industry Data Security Standards (PCI DSS) has been a challenge for many electric utilities.
Drew Andes, quality coordinator/office assistant at the Dunlap Center, had two great reasons to celebrate in January: he was named CRC’s December 2015 Employee of the Month and its 2015 Employee of the Year!
CRC is pleased to announce that Angelica Murillo, contact center supervisor at the Abilene Center, was named CRC’s October 2015 Employee of the Month. Murillo, who has been with CRC nearly five years, was nominated for a process improvement idea that will improve service on billing calls.
Cooperative Response Center, Inc. (CRC) is pleased to announce Goodhue County Cooperative Electric has joined its membership. Goodhue County Cooperative Electric is a member-owned electric distribution cooperative serving 5,000 meters in southeastern Minnesota.
Cooperative Response Center, Inc. (CRC) prides itself on being there when our members need us the most, to serve as a seamless extension of their offices.
Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its scholarship program for the 2016-17 school year, awarding up to $6,000 to students attending high schools in the communities in which it works.
