Clatskanie PUD Signs on to CRC’s Contact Center Services
Cooperative Response Center, Inc. (CRC) is pleased to welcome Clatskanie PUD in Clatskanie, Oregon, to its membership. Clatskanie PUD is a public utility district serving nearly 4,800 meters in northwest Oregon.
CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers dynamic greetings, outage texting services, video monitoring of substations, a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls, and English proficiency translation services. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.
Clatskanie PUD joined CRC’s contact center membership in March 2020, subscribing to its energy dispatch services which include inbound call management as well as dispatching of line crews. The collaboration and service excellence CRC provides was a draw to the utility, resulting in a positive experience for its employees and consumers alike.
“Clatskanie PUD appreciates the seamless connection that CRC provides for our after-hours customer service and crew dispatching services,” said Jim Bell, information technology manager at Clatskanie PUD. “One of the most exciting parts of our new relationship with CRC is the expanded customer care that the CRC representatives are able to provide with information from our NISC enterprise software.”
Chris Holt, CRC’s president and CEO, is thankful to Clatskanie PUD for their business and appreciates Bell’s comments on the success of the recent partnership. “We work very hard with our vendor partners to integrate our technology to offer our members innovative and supportive services,” he said. “Overall the end goal is to work together to provide top-notch service to the callers. We’re happy we meet their needs and look forward to a long partnership.”
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves 500 members and associate members in 45 states, representing over 10.6 million consumers. Visit CRC on the web at www.crc.coop.
For more information about CRC’s services, contact Scott Dittrich, regional business manager, at 800-892-1578, ext. 2135, or firstname.lastname@example.org.