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Head Line Jacobson Earns Central Station Support Person of the Year Designation

Austin, Minn. – Cooperative Response Center, Inc.’s (CRC’s) award-winning alarm monitoring center (central station) has added another honor to its list of accomplishments. CRC is pleased to announce Laura Jacobson, central station coordinator at CRC’s Austin, Minn., facility, was recently selected as The Monitoring Association’s (TMA’s) 2017 Support Person of the Year.

TMA, a national trade organization based in Vienna, Va., held their annual Excellence Awards June 13 in Nashville, Tenn., in conjunction with the Electronic Security Exposition (ESX) opening reception. Sponsored by Security Distributing and Marketing (SDM) Magazine, the TMA Excellence Awards recognize outstanding FM Approvals, Intertek/ETL or Underwriter Laboratories (UL)-listed monitoring centers and their personnel.

To select the award winners, the TMA used a blue-ribbon panel of industry luminaries as judges who based their voting decisions on applications submitted by each alarm monitoring center. Criteria evaluated includes metrics, false alarm reduction efforts, training and continuing education, adoption of new technology, and involvement with industry groups. In addition to Jacobson’s achievement, CRC’s UL-listed alarm monitoring center was one of three finalists for the organization’s Central Station of the Year Award.

Randy Ambrus, CRC’s central station manager, credits Jacobson’s commitment to excellence as making her deserving of this important recognition.

“Laura exemplifies the type of customer service, follow through, knowledge and problem-solving capabilities that an award winner should have,” said Ambrus. “Laura’s 18 years of experience within our industry have served our alarm dealers, their subscribers and other CRC employees as well. We’re very proud of Laura and this recognition of her professional dedication to her job and the alarm monitoring industry.”

Jacobson was awarded an engraved crystal trophy for her award and will be recognized in SDM Magazine later this summer.

About CRC
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 430 members and associate members in 46 states, representing nearly 7.6 million consumers. Visit CRC on the web at

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2000 8th Street NW
Austin, MN 55912

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