United Electric Cooperative Joins CRC’s Contact Center Membership
Cooperative Response Center, Inc. (CRC) is pleased to join forces with United Electric Cooperative to offer call handling services to its membership. United Electric Cooperative, with offices in Maryville and Savannah, Missouri, is a rural electric cooperative that serves over 9,700 meters across northwest Missouri and southwest Iowa.
CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers dynamic greetings, outage texting services, video monitoring of substations, a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls, and English proficiency translation services. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.
United Electric Cooperative joined CRC’s membership in September 2019, subscribing to its energy dispatch contact center services which include inbound call management as well as dispatching of line crews. The utility emphasizes the importance of service excellence within its operation and found CRC to be a good fit to enhance the service it provides to their membership.
“Utilizing CRC’s services will allow us to be responsive to our membership 24/7,” Jim Bagley, CEO of United Electric Cooperative, explained. “United Electric prides itself in taking care of our membership. By using CRC, our membership will continue to be taken care of at all times. We look forward to a long-term partnership with CRC.”
Chris Holt, CRC’s president and CEO, says CRC shares United Electric Cooperative’s philosophy on providing the best customer service possible. “Over the years we’ve worked closely with our member utilities to understand, create, and provide services that offer a seamless customer service solution to create a positive member experience,” he said. “We’re excited to work with United Electric Cooperative and look forward to serving their membership.”
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves nearly 500 members and associate members in 47 states, representing over 10 million consumers. Visit CRC on the web at www.crc.coop.
For more information about CRC’s services, contact Dan Otteson, senior regional business manager, at 800-892-1578, ext. 2137, or firstname.lastname@example.org.