CRC’s key to providing better customer service is sophisticated call distribution, used to efficiently route each call according to utility and call type. Automated-number identification aids the process by immediately identifying callers prior to the call being answered. While Customer Service Reps (CSRs) handle most calls, CRC’s Interactive Voice Response (IVR) system can provide custom outage greetings and automated outage-call processing during times of high call volume. The inbound call services CRC provides include:

Utility Outage Calls: Handling of power outages, partial power situations, emergency information, disconnected accounts, and more.

Consumer Service Calls: General consumer questions, special product/service information, or other customizable information can be relayed to your members 24 hours-a-day.

Billing Services: CRC can answer account/balance information, take payments and make payment arrangements with real-time billing information.

Propane, Natural Gas & Water Calls: Due to the high priority of these types of calls, CRC follows a detailed verification process to determine the urgency level and initiates the appropriate action.

If you are interested in more information contact our Marketing and Sales Team.