CRC

In The News

What's Happening in CRC, Inc.
Johnson Joins CRC as New HRD Director - 10/25/2021

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to welcome Shawna Johnson as its new human resource development (HRD) department director. Johnson, who has worked in the human resources industry for over 20 years, will be based at CRC’s Dunlap, Tennessee, office. With experience in primarily the manufacturing and healthcare i More...


Hanson Named CRC’s September 2021 Employee of the Month - 10/14/2021

Congratulations to Deb Hanson, CSR 4 at CRC's Austin, Minnesota, office, who was selected as CRC’s September 2021 Employee of the Month. Hanson, who has worked for CRC for over 10 years, was selected as Employee of the Month for a STAR Award card she received in September recognizing her for going beyond normal protocol to report a potentially life More...


Shelton Recognized as Employee of the Month - 09/14/2021

Congratulations to Trey Shelton, CSR 4 at CRC's Abilene, Texas, office, who was selected as CRC’s August 2021 Employee of the Month. Shelton, who has worked at CRC for over four years, received six STAR Award cards in August for coming in early and/or staying after his shift to help with dispatch when CRC was short staffed, often going above an More...


Robbins Named July 2021 Employee of the Month - 08/19/2021

CRC is pleased to announce Angie Robbins, office assistant/CSR 1 at CRC's Abilene, Texas, office, was selected as its July 2021 Employee of the Month. Robbins, who has worked for CRC for five years, was recognized for her suggestions to improve information page instructions to help reduce errors made by agents. In her efforts, Robbins demonstrated More...


SMECO Signs on to CRC’s Contact Center Overflow Services - 07/15/2021

Cooperative Response Center, Inc. (CRC) is pleased to welcome Southern Maryland Electric Cooperative (SMECO) in Hughesville, Maryland, to its contact center membership. SMECO, one of the largest electric cooperatives in the United States, serves nearly 170,000 meters throughout four counties in southern Maryland. CRC offers utilities across the More...


Nolan Named CRC’s June 2021 Employee of the Month - 07/14/2021

Congratulations to Martina Nolan, contact center supervisor at CRC's Abilene, Texas, office, who was selected as CRC’s June 2021 Employee of the Month! Nolan, who has worked at CRC for over three years, was selected as the employee of the month for four nominations she received in June recognizing her for her hard work and dedication to her fel More...


Reese Elected to CRC’s Board at 28th Annual Meeting - 07/01/2021

The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 13, 2021, annual membership meeting revealing its newest board member. CRC is pleased to welcome Chris Reese, president and CEO at Sussex Rural Electric Cooperative in Sussex, N.J., to its board as an at-large director. Reese More...


Gisela Rodriguez Named May 2021 Employee of the Month - 06/24/2021

Congratulations to Gisela Rodriguez, CSR 1 at CRC's Austin, Minn., office, who was recently selected as CRC’s May 2021 Employee of the Month/STAR Award recipient. Rodriguez, who has worked for CRC for nearly six years, received a STAR award card in May recognizing her for the service she provided to a caller from a CRC member, with the caller remar More...


CRC Awards $13,500 in Scholarships to Local Graduates - 06/10/2021

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the nine recipients of its 2021 scholarship program, each awarded $1,500 for their post-secondary education costs. This year’s scholarship recipients are as follows: Kory Engelstad is a 2021 graduate of Austin High School in Austin, Minn. Engelstad plans to attend Sout More...


Cherry Recognized as April 2021 Employee of the Month - 05/20/2021

Congratulations to Sabrina Cherry, CSR 4 at CRC's Abilene, Texas, facility, who was selected as CRC’s April 2021 Employee of the Month! Cherry, who has worked for CRC for three years, received several STAR Award cards in April recognizing her for her assistance with dispatch training, returning back to the office from working from home to do so, an More...


CRC Earns 9th Consecutive ‘Best Workplace’ Recognition - 04/30/2021

In a competitive marketplace with a limited workforce, most companies strive to be the place that people want to work. That is certainly CRC’s goal and we work very hard to attract the best employees. Those efforts have been recognized recently by Southeast Minnesota Workforce Development, Inc., in Rochester, Minnesota, which has named CRC as one o More...


Johnson Named March 2021 Employee of the Month - 04/18/2021

Congratulations to Nick Johnson, network administrator II at CRC's Austin, Minn., office, who was recently selected as CRC’s March 2021 Employee of the Month. Johnson, who has worked for CRC for 13 years, received a STAR Award card in March recognizing him for all his work getting CRC cutover to its new network. Johnson drove to all three CRC si More...


Thompson Named February 2021 Employee of the Month - 03/19/2021

CRC is pleased to announce that Ashton Thompson, contact center supervisor at the Abilene Center, was named its February 2021 Employee of the Month. Thompson, who has worked for CRC for seven years, received several STAR award cards in February recognizing her for her leadership during the February ice storm. During unprecedented call volume, Thomp More...


CRC to Present Pandemic Response, 0 – 50 in 30 Days at NRECA Virtual TechAdvantage Conference | March 2, 2021 | 3:00 p.m. EST - 02/16/2021

The early days of the pandemic were an uncertain time for many. For essential businesses, the need to keep operating as normal while keeping employees safe but productive was a challenge. For Cooperative Response Center, Inc. (CRC), a contact and dispatch center for the electric cooperative industry, a pandemic preparedness plan had been develop More...


Wake EMC Utilizing CRC for Contact Center Overflow Services - 02/08/2021

Despite the many challenges during 2020 caused by the pandemic, utilities still had to forge ahead with day-to-day operations while ensuring the safety of its employees and often offering support to some consumers who were struggling with hardships. While the early days of the pandemic included shutdowns and closures, the Wake Forest, N.C.-based Wa More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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