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What's Happening in CRC, Inc.
Palacios Named CRC’s June 2019 Employee of the Month - 07/17/2019

Congratulations to Becky Palacios, bilingual CSR 1 at CRC's Abilene, Texas, office, who was selected as CRC’s June 2019 Employee of the Month! Palacios, who has worked for CRC for over seven years, was selected as the employee of the month for a nomination recognizing her for her quick actions when she alerted a CRC dispatcher that a caller thr More...


Three New Board Members Announced at CRC’s 26th Annual Membership Meeting - 07/11/2019

Austin, Minn. – Cooperative Response Center, Inc. (CRC) announces the results of its recent Board of Directors election following its 26th annual membership meeting held Sunday, June 30, in New York City, N.Y. Pre-meeting elections selected the directors to serve as part of CRC’s nine-member board. Two new board members were elected to CRC’s dis More...


DeVon Kuphal Named May 2019 Employee of the Month - 06/11/2019

Congratulations to DeVon Kuphal, CSO 2 at the Austin Center, who was recently selected as CRC’s May 2019 Employee of the Month/STAR Award recipient. Kuphal, who has worked for CRC for nearly 15 years, received two STAR Awards cards in May recognizing her for her actions when there was a software technical issue in Central Station. With no manager i More...


2019 CRC Scholarship Recipients Announced - 06/05/2019

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the twelve recipients of its 2019 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Sarah Bachmeier is a 2019 graduate of Austin High School in Austin, Minn. Bachmeier plans to attend th More...


Fluor Named CRC’s April 2019 Employee of the Month - 05/14/2019

Congratulations to Judy Fluor, CSR 1 at the Austin Center, who was selected as CRC’s April 2019 Employee of the Month! Fluor, who has worked for CRC for nearly eight years, received a STAR Award card in April recognizing her for her quick thinking and communication during the day of the cutover of a new associate member with a large amount of meter More...


CRC Named One of the ‘Best Places to Work in Southeast Minnesota’ for Seventh Consecutive Year - 05/02/2019

CRC is pleased once again to announce that its Austin, Minnesota, office has been recognized as one of the Best Places to Work in Southeast Minnesota by Workforce Development, Inc. This is CRC’s seventh consecutive year receiving the honor. Recently twelve local companies were recognized as “best workplaces” in either small- (under 75 employees) More...


Vaughn Named March 2019 Employee of the Month - 04/17/2019

Congratulations to Amanda Vaughn, floor lead at CRC's Abilene, Texas, office, who was recently selected as CRC’s March 2019 Employee of the Month. Vaughn, who has worked for CRC for four years, received eight STAR Award cards in March recognizing her for her leadership skills as floor lead, commending her for her communication skills, patience, tea More...


Murillo Named February 2019 Employee of the Month - 03/20/2019

CRC is pleased to announce that Angelica Murillo, contact center supervisor at CRC's Abilene, Texas, office, was named its February 2019 Employee of the Month. Murillo, who has worked for CRC for eight years, was nominated in February recognizing her for helping a fellow coworker who was choking. Thanks to Murillo's quick response, the item was dis More...


Keri Rasmussen named January 2019 Employee of the Month - 02/18/2019

Congratulations to Keri Rasmussen, service excellence coordinator at the Austin Center, who was named CRC’s January 2019 Employee of the Month! Rasmussen, who has worked for CRC for 10 years, was nominated in January for the new quality program she helped enhance late last year. The program, which is designed to be more customer focused and employe More...


Murphy Appointed Treasurer of CRC’s Board of Directors - 02/11/2019

Congratulations to CRC Board member Kevin Murphy, president of Southwest Tennessee EMC in Brownsville, Tennessee, who was appointed Board treasurer by his fellow board members at their March 10, 2019, meeting in Orlando, Florida. Murphy, who has served on CRC’s Board of Directors for four years, replaces Steve Wattnem as Treasurer. Wattnem resigned More...


CRC’s Alarm Monitoring Center Earns UltraSync Certification - 02/04/2019

CRC’s alarm monitoring center has recently passed compliance to monitor UltraSync alarm systems offered by Interlogix, United Technologies Corporation’s security industry hardware and software division. The UltraSync system is a smart security system that offers virtual, application-based control using a connected Internet device or the proprietary More...


Travis Walsh Named CRC’s 2018 Employee of the Year - 01/24/2019

CRC is pleased to announce that Travis Walsh, software engineer 1 at CRC's Austin, Minn., office, was recently selected as its 2018 Employee of the Year. On Thursday, January 24, it was revealed that Walsh received the honor based on his performance in 2018 during which he demonstrated dedication and excellence in his work. Throughout the year, More...


December 2018 Employee of the Month: Adam Miller - 01/22/2019

Congratulations to Adam Miller, CSR 4 at CRC's Austin, Minn., office, who was selected as CRC’s December 2018 Employee of the Month/STAR Award recipient. Miller, who has worked for CRC for five years, received a STAR Award card in December recognizing him for his crew management on a very busy night in dispatch. One of our contact center members wa More...


CRC and WIN Energy REMC to Address Security Protocol for On-Site Office Threats at TechAdvantage Presentation - 01/07/2019

Make sure to attend an important 30-minute presentation by CRC and WIN Energy REMC at the March 2019 TechAdvantage Conference and Expo in Orlando, Florida, that will focus on promoting the best practices of utility companies that proactively plan for on-site (violent) threats . The presentation is part of the NRECA's Technovation series. Mark Colto More...


Lilly McKoy Named November 2018 Employee of the Month - 12/19/2018

CRC is pleased to announce that Lilly McKoy, bilingual CSR 1 at its Abilene, Texas, office, was named its November 2018 Employee of the Month. McKoy, who has worked for CRC for over two years, received a STAR Award card in November recognizing her for how she handled a consumer call from an elderly woman who was scared and confused. McKoy was unabl More...