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In The News

What's Happening in CRC, Inc.
CRC's Kirksville Center Ribbon Cutting Celebration: 1905 South High Street on Sept. 28 at 11 a.m. - 09/25/2023

CRC is pleased to celebrate a ribbon cutting at its office in Kirksville, Mo., on Thursday, September 28, at 11:00 a.m. to kick-off the introduction of dispatch service training at the facility. Refreshments will be served. From September 17 to October 7, 16 employees (with a combined 101 years of experience from CRC’s Austin, Minn., Dunlap, Ten More...


Ricciardi Named July 2023 Employee of the Month - 08/16/2023

CRC is pleased to announce Angela Ricciardi, CSR 4 at the Dunlap Center, was selected as its July 2023 Employee of the Month. Ricciardi, who has been with CRC for nearly nine years, stood out in July for her exceptional dedication. She went above and beyond by staying late to finish tasks and ensuring that third shift had the necessary dispatch cov More...


Mark Johnson Named June 2023 Employee of the Month - 07/17/2023

Congratulations to Mark Johnson, contact center supervisor at CRC's Austin, Minnesota, office, who was selected as June’s 2023 Employee of the Month! Johnson, who has worked at CRC for over nine years, was selected as the employee of the month for voluntarily coming in to the office on his day off to help during a peak event. With only two cont More...


Partin Recognized as May 2023 Employee of the Month - 06/28/2023

Congratulations to Darren Partin, software programmer at the Dunlap Center, who was recently selected as CRC’s May 2023 Employee of the Month/STAR Award recipient. Partin, who has worked for CRC for nearly 1½ years, received a STAR award card in May recognizing him for his quick thinking and problem-solving skills which were instrumental in resolvi More...


CRC Members Elect Two New Board Directors - 06/27/2023

Austin, Minn. – The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 18, 2023, annual membership meeting revealing its two newest board members: Chris Chastain, president and CEO at RushShelby Energy Electric Cooperative in Manilla, Ind., and Mike Scheib, CEO at Tri-County Electric More...


CRC Awards $13,000 in Scholarships to Local Graduates - 06/08/2023

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the nine recipients of its 2023 scholarship program, each awarded $1,500 for their post-secondary education costs. This year’s scholarship recipients are as follows: Carson Cannon is a 2023 graduate of Austin High School in Austin, Minn. Cannon plans to attend South Da More...


Harris Recognized as April 2023 Employee of the Month - 05/15/2023

Congratulations to Steen Harris, system administrator at the Austin Center, who was selected as CRC’s April 2023 Employee of the Month! Harris, who has worked for CRC for seven years and was recently promoted, received a STAR Award card in April recognizing him for his efforts to ensure the success of the new two-factor authentication process. In h More...


Penrod Named March 2023 Employee of the Month - 04/12/2023

Congratulations to Laura Penrod, central station coordinator at the Austin Center, who was recently selected as CRC’s March 2023 Employee of the Month. Penrod, who has worked for CRC for 24 years, was recognized by her manager who was out of the office for an extended period of time. During his absence, Penrod handled some extremely challenging More...


Vaughn Named February 2023 Employee of the Month - 03/30/2023

CRC is pleased to announce that Amanda Vaughn, contact center supervisor at our Abilene, Texas, office, was named its February 2023 Employee of the Month. Vaughn, who has worked for CRC for eight years, once again helped save the day when phone system issues bogged down our agents. She quickly identified the problem and worked with agents to give t More...


Flaherty Named January 2023 Employee of the Month - 02/14/2023

Congratulations to Sean Flaherty, software developer at CRC's Austin, Minnesota, office, who was recently named CRC’s January 2023 Employee of the Month! Flaherty's support was crucial during the call volume event CRC experienced during the Christmas weekend. Flaherty stepped in to help maintain CRCLink throughout the storm and made sure our re More...


CRC Names Two 2022 Employees of the Year! - 01/19/2023

CRC is pleased to announce that both Amanda Vaughn, contact center supervisor at the Abilene Center, and Annika Dahl, HRD generalist at the Austin Center, were recently selected as its 2022 Employees of the Year. On Thursday, January 19, it was revealed that Vaughn and Dahl received the honor based on their performance in 2022 during which they More...


Maher Named December 2022 Employee of the Month - 01/17/2023

Way to go to Jessica Maher, contact center floor lead at our Austin, Minnesota, office, who was selected as CRC’s December 2022 Employee of the Month/STAR Award recipient. Maher, who has worked for CRC for over 18 years, received a STAR Award card in December recognizing her for developing and giving a presentation on important facts related to More...


CRC 2023 Scholarship Program for Area Students Announced - 01/17/2023

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2023 school year, awarding up to $12,000 to high school seniors attending schools in the communities in which it works. This is the fifteenth year CRC has offered a scholarship program for area students. CRC wil More...


Ulland Named CRC’s November Employee of the Month - 12/30/2022

Stephanie Ulland, floor lead at our Austin, Minnesota, office, was recently named CRC’s November 2022 Employee of the Month. Ulland, who has worked at CRC for nearly five years, helped out a new CSR who was talking with a suicidal caller negatively affected by a power outage. She guided the CSR on what to say and then worked behind the scenes to co More...


Fjelsta Selected as CRC's New President and CEO - 12/07/2022

Austin, Minn. – Cooperative Response Center, Inc.’s (CRC) Board of Directors announced today that Brad Fjelsta, CRC’s senior vice president—operations, has been selected as its new president and CEO, officially starting his new role with the company on February 3, 2023. Fjelsta will take over the head leadership position from current president and More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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