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What's Happening in CRC, Inc.
CRC Welcomes North East Mississippi Electric Power Association to its Contact Center Membership - 02/25/2020

North East Mississippi Electric Power Association in Oxford, Mississippi, recently joined the ranks of Cooperative Response Center, Inc.’s (CRC’s) contact center membership. NEMEPA is an electric distribution cooperative serving over 27,000 meters in northern Mississippi. CRC offers utilities across the country seamless contact center and alarm More...


January 2020 Employee of the Month: Samantha Hinton - 02/21/2020

Way to go to Samantha Hinton, CSR 4 at CRC's Austin, Minnesota, office, for being named CRC’s January 2020 Employee of the Month! Hinton, who has worked for CRC for six years, was nominated in January for her quick actions by helping a suicidal caller who accidentally called one of our lineman check-in lines. Hinton not only gave the caller the num More...


Vaughn Selected as CRC’s 2019 Employee of the Year - 01/28/2020

CRC is pleased to announce that Amanda Vaughn, contact center supervisor at the Abilene Center, was recently selected as its 2019 Employee of the Year. On Thursday, January 28, 2020, it was revealed that Vaughn received the honor based on her performance in 2019 during which she demonstrated dedication and excellence in her work. Throughout the More...


Two Times a Charm: Ebersole Once Again Named Employee of the Month - 01/21/2020

Congratulations again to David Ebersole, floor lead at the Dunlap Center, who was selected as CRC’s December 2019 Employee of the Month/STAR Award recipient. This is a two-month winning streak for Ebersole who was also named CRC’s November 2019 Employee of the Month. Ebersole, who has worked for CRC for nearly 12 years, received two STAR Award c More...


Changes Recently Made to CRC’s Board of Directors - 12/23/2019

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce that Shannon Thom, CEO at Henry County REMC in New Castle, Ind., was appointed to CRC’s Board of Directors at its December 10, 2019, board meeting. Thom, who has worked in the electric utility industry for 24 years, will fill the vacated at-large board seat held by J More...


Ebersole Recognized as November 2019 Employee of the Month - 12/18/2019

CRC is pleased to announce that David Ebersole, floor lead at CRC's Dunlap, Tennessee, office, was named its November 2019 Employee of the Month. Ebersole, who has worked for CRC for over 11 years, received a STAR Award card in November for his initiative in helping solve a billing issue for certain utilities served by a vendor partner’s billing pl More...


Slash Pine EMC Partners with CRC to Streamline Call Handling Services - 12/12/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Slash Pine Electric Membership Corporation in Homerville, Georgia, to its contact center membership. Slash Pine EMC is a member-owned distribution cooperative serving nearly 9,000 meters in Southeast Georgia. CRC offers utilities across the country seamless contact center and alarm More...


Billingsley Named CRC’s October 2019 Employee of the Month - 11/14/2019

CRC is pleased to announce that Drew Billingsley, CSR 1 at its Dunlap, Tenn., office, was selected as CRC’s October 2019 Employee of the Month. Billingsley, who has been with CRC for four years, was recognized in October for how he consistently goes above and beyond helping his coworkers and motivating them to do better. He even came up with a More...


Penrod Earns National Award from Security Systems News - 11/01/2019

Laura Penrod, CRC’s central station coordinator in its Austin, Minn., office, was recently awarded Security Systems News’ “40 under 40” recognition. Each year a total of 40 individuals under the age of 40 are selected from integration, dealer, central station, consultants, and end-user personnel throughout the electronic security and fire industry. More...


CRC Welcomes New Associate Member Kittitas PUD - 10/29/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Kittitas PUD of Ellensburg, Washington, to its contact center membership. Kittitas PUD is a public utility district serving over 4,000 meters in central Washington. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call managem More...


Stratton CRC’s September 2019 Employee of the Month - 10/17/2019

Congratulations to Lauren Stratton, office assistant at CRC's Austin, Minn., office, who was selected as CRC’s September 2019 Employee of the Month. Stratton, who has worked for CRC for over two years, was selected as Employee of the Month for the STAR Award card she received in September recognizing her for her diligence in tracking down an imp More...


CRC 2020 Scholarship Program for Area Students Announced - 10/15/2019

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2020 school year, awarding up to $6,000 to high school seniors attending schools in the communities in which it works. This is the twelfth year CRC has offered a scholarship program for area students. CRC will aw More...


Tri-County EMC Joins CRC’s Contact Center Customer Care Services - 10/15/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Tri-County EMC of Gray, Georgia, to its contact center membership. Tri-County EMC is a member-owned electric distribution cooperative serving nearly 22,000 meters in central Georgia. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, incl More...


Wencl Named August 2019 Employee of the Month - 09/17/2019

Congratulations to Amanda Wencl, service excellence coordinator at the Austin Center, who was selected as its August 2019 Employee of the Month. Wencl, who has worked at CRC for 21 years, received a STAR Award card in August recognizing her for her initiative in researching an issue with CRC’s English Proficiency Service. Wencl discovered that More...


Holston Electric Cooperative Partners with CRC for Contact Center Services - 08/28/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Holston Electric Cooperative (HEC) of Rogersville, Tennessee, to its contact center membership. HEC is a member-owned electric distribution cooperative serving over 30,000 meters in a 525 square-mile service area in northeastern Tennessee. CRC offers utilities across the country sea More...


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