CRC

In The News

What's Happening in CRC, Inc.
Billingsley Named CRC’s October 2019 Employee of the Month - 11/14/2019

CRC is pleased to announce that Drew Billingsley, CSR 1 at its Dunlap, Tenn., office, was selected as CRC’s October 2019 Employee of the Month. Billingsley, who has been with CRC for four years, was recognized in October for how he consistently goes above and beyond helping his coworkers and motivating them to do better. He even came up with a More...


Penrod Earns National Award from Security Systems News - 11/01/2019

Laura Penrod, CRC’s central station coordinator in its Austin, Minn., office, was recently awarded Security Systems News’ “40 under 40” recognition. Each year a total of 40 individuals under the age of 40 are selected from integration, dealer, central station, consultants, and end-user personnel throughout the electronic security and fire industry. More...


CRC Welcomes New Associate Member Kittitas PUD - 10/29/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Kittitas PUD of Ellensburg, Washington, to its contact center membership. Kittitas PUD is a public utility district serving over 4,000 meters in central Washington. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call managem More...


Stratton CRC’s September 2019 Employee of the Month - 10/17/2019

Congratulations to Lauren Stratton, office assistant at CRC's Austin, Minn., office, who was selected as CRC’s September 2019 Employee of the Month. Stratton, who has worked for CRC for over two years, was selected as Employee of the Month for the STAR Award card she received in September recognizing her for her diligence in tracking down an imp More...


CRC 2020 Scholarship Program for Area Students Announced - 10/15/2019

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2020 school year, awarding up to $6,000 to high school seniors attending schools in the communities in which it works. This is the twelfth year CRC has offered a scholarship program for area students. CRC will aw More...


Tri-County EMC Joins CRC’s Contact Center Customer Care Services - 10/15/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Tri-County EMC of Gray, Georgia, to its contact center membership. Tri-County EMC is a member-owned electric distribution cooperative serving nearly 22,000 meters in central Georgia. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, incl More...


Wencl Named August 2019 Employee of the Month - 09/17/2019

Congratulations to Amanda Wencl, service excellence coordinator at the Austin Center, who was selected as its August 2019 Employee of the Month. Wencl, who has worked at CRC for 21 years, received a STAR Award card in August recognizing her for her initiative in researching an issue with CRC’s English Proficiency Service. Wencl discovered that More...


Holston Electric Cooperative Partners with CRC for Contact Center Services - 08/28/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Holston Electric Cooperative (HEC) of Rogersville, Tennessee, to its contact center membership. HEC is a member-owned electric distribution cooperative serving over 30,000 meters in a 525 square-mile service area in northeastern Tennessee. CRC offers utilities across the country sea More...


Upson EMC Joins CRC’s Contact Center Services - 08/26/2019

Cooperative Response Center, Inc. (CRC) is pleased to welcome Upson EMC of Thomaston, Georgia, to its contact center membership. Upson EMC is a member-owned electric distribution cooperative serving over 9,000 meters in six counties in west central Georgia. CRC offers utilities across the country seamless contact center and alarm monitoring so More...


Brooks Named July 2019 Employee of the Month - 08/15/2019

CRC is pleased to announce Tonya Brooks, CSR 1 at its Dunlap, Tennessee, office, was selected as its July 2019 Employee of the Month. Brooks, who has worked for CRC for nearly 11 years, was nominated for some training materials she put together for new employees. On her own accord, Brooks made a mentor training sheet with scenarios involving certai More...


Palacios Named CRC’s June 2019 Employee of the Month - 07/17/2019

Congratulations to Becky Palacios, bilingual CSR 1 at CRC's Abilene, Texas, office, who was selected as CRC’s June 2019 Employee of the Month! Palacios, who has worked for CRC for over seven years, was selected as the employee of the month for a nomination recognizing her for her quick actions when she alerted a CRC dispatcher that a caller thr More...


Three New Board Members Announced at CRC’s 26th Annual Membership Meeting - 07/11/2019

Austin, Minn. – Cooperative Response Center, Inc. (CRC) announces the results of its recent Board of Directors election following its 26th annual membership meeting held Sunday, June 30, in New York City, N.Y. Pre-meeting elections selected the directors to serve as part of CRC’s nine-member board. Two new board members were elected to CRC’s dis More...


DeVon Kuphal Named May 2019 Employee of the Month - 06/11/2019

Congratulations to DeVon Kuphal, CSO 2 at the Austin Center, who was recently selected as CRC’s May 2019 Employee of the Month/STAR Award recipient. Kuphal, who has worked for CRC for nearly 15 years, received two STAR Awards cards in May recognizing her for her actions when there was a software technical issue in Central Station. With no manager i More...


2019 CRC Scholarship Recipients Announced - 06/05/2019

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the twelve recipients of its 2019 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Sarah Bachmeier is a 2019 graduate of Austin High School in Austin, Minn. Bachmeier plans to attend th More...


Fluor Named CRC’s April 2019 Employee of the Month - 05/14/2019

Congratulations to Judy Fluor, CSR 1 at the Austin Center, who was selected as CRC’s April 2019 Employee of the Month! Fluor, who has worked for CRC for nearly eight years, received a STAR Award card in April recognizing her for her quick thinking and communication during the day of the cutover of a new associate member with a large amount of meter More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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