In The News What's Happening in CRC, Inc. CRC 2023 Scholarship Program for Area Students Announced - 01/17/2023 Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2023 school year, awarding up to $12,000 to high school seniors attending schools in the communities in which it works. This is the fifteenth year CRC has offered a scholarship program for area students. CRC wil More... Fjelsta Selected as CRC's New President and CEO - 12/07/2022 Austin, Minn. – Cooperative Response Center, Inc.’s (CRC) Board of Directors announced today that Brad Fjelsta, CRC’s senior vice president—operations, has been selected as its new president and CEO, officially starting his new role with the company on February 3, 2023. Fjelsta will take over the head leadership position from current president and More... CRC Holds Grand Opening of its Fourth Contact Center in Kirksville, MO. - 10/07/2022 Austin, Minnesota - Cooperative Response Center, Inc. (CRC) celebrated the grand opening of its new regional contact center in Kirksville, Mo., with a ribbon cutting and open house on Thursday, October 6, 2022. The contact center is the fourth CRC contact center to open since 1992, offering call handling for organizations in the utility industry na More... CRC's Kirksville Center Grand Opening - 10/04/2022 CRC is pleased to celebrate the grand opening of its new contact center in Kirksville, Missouri, on Thursday, October 6, from 11:00 a.m. to 1:00 p.m. central time. The day will kick off with a ribbon cutting at 11:00 a.m., followed by a building tour. A luncheon will be served. If you can't make it to the event, make sure to check out our livestrea More... CRC Membership Elects Hermetz to CRC’s Board of Directors - 06/22/2022 Austin, Minn. – The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 19, 2022, annual membership meeting revealing its newest board member: Shane Hermetz, general manager/executive vice president at Egyptian Electric Cooperative Association in Murphysboro, Ill. Hermetz has worke More... CRC Recognizes Local Graduates with $12,000 in Scholarships - 06/07/2022 Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the eight recipients of its 2022 scholarship program, each awarded $1,500 for their post-secondary education costs. This year’s scholarship recipients are as follows: Hope Boynton is a 2022 graduate of Sequatchie County High School in Dunlap, Tenn. Hope plans to attend More... Smit Recognized as April 2022 Employee of the Month - 05/25/2022 Congratulations to Becky Smit, assistant controller at CRC's Austin, Minn., office, who was selected as CRC’s April 2022 Employee of the Month. Smit, who has worked for CRC for nine years, received a STAR Award card in April recognizing her for her work related to the transition to a new payroll service platform, noting that throughout the challeng More... Vaughn Named March 2022 Employee of the Month - 04/20/2022 Congratulations to Amanda Vaughn, contact center supervisor at the Abilene Center, who was recently selected as CRC’s March 2022 Employee of the Month. Vaughn, who has worked for CRC for seven years, received four STAR Award cards in March recognizing her commitment to CRC, its employees, and its membership, always going the extra mile to make s More... Thompson Named February 2021 Employee of the Month - 03/23/2022 CRC is pleased to announce that Ashton Thompson, contact center supervisor at the Abilene Center, was named its February 2021 Employee of the Month. Thompson, who has worked for CRC for eight years, received several STAR award cards in February recognizing her for her assistance with new hire training as well as jumping in to help with various IT D More... Hanson Named CRC’s New IT Director - 03/10/2022 Austin, Minn. – CRC is pleased to welcome Jeff Hanson as CRC’s new IT Director. Hanson replaces Rod Anderson as director who will retire on April 1 after 15 years of service to CRC. Hanson has over 20 years’ experience in the information technology field, previously working at large telecommunications carriers with global networks, smaller telep More... NRECA TECHADVANTAGE EXPERIENCE BREAKOUT SESSION: Hosted Call Routing, Avoid the Pitfalls of Managing Call Traffic Locally - 02/28/2022 Tuesday, March 8, 2022 | 11:00 a.m. CST | Room 205C Make sure to mark your calendars to attend CRC's session during the NRECA TechAdvantage Experience: 'Hosted Call Routing, Avoid the Pitfalls of Managing Call Traffic Locally' presented by Dan Otteson, CRC's regional business manager, and Bud Booth, engineering applications manager at Roc More... Ledbetter Named January 2022 Employee of the Month - 02/15/2022 Congratulations to Ricky Ledbetter, help desk specialist at the Dunlap Center, who was recently named CRC’s January 2022 Employee of the Month. Ledbetter, who has worked for CRC for three months, received three STAR Award cards in January recognizing him for his professionalism, attention to detail, and acts of kindness and concern for his fellow c More... CRC Opening Fourth Location in Kirksville, Mo. - 02/03/2022 Austin, Minn. – The beginning of 2022 kicked off a major milestone for Cooperative Response Center, Inc. (CRC) – its first group of employees in Kirksville, Missouri, started training in preparation of the opening of CRC’s fourth regional contact (call) center. CRC provides 24/7 contact center support services to over 450 electric utilities nationw More... CRC 2022 Scholarship Program for Area Students Announced - 01/27/2022 Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2022 school year, awarding up to $9,000 to high school seniors attending schools in the communities in which it works. This is the fourteenth year CRC has offered a scholarship program for area students. CRC wil More... CRC Names Shelton 2021 Employee of the Year - 01/26/2022 CRC is pleased to announce that Trey Shelton, CSR 4 at CRC's Abilene, Texas, office, was recently selected as its 2021 Employee of the Year. On Wednesday, January 26, it was revealed that Shelton received the honor based on his performance in 2021 during which he demonstrated dedication and excellence in his work. Throughout the year, Shelton c More...