CRC

In The News

What's Happening in CRC, Inc.
Thompson Named February 2021 Employee of the Month - 03/19/2021

CRC is pleased to announce that Ashton Thompson, contact center supervisor at the Abilene Center, was named its February 2021 Employee of the Month. Thompson, who has worked for CRC for seven years, received several STAR award cards in February recognizing her for her leadership during the February ice storm. During unprecedented call volume, Thomp More...


CRC to Present Pandemic Response, 0 – 50 in 30 Days at NRECA Virtual TechAdvantage Conference | March 2, 2021 | 3:00 p.m. EST - 02/16/2021

The early days of the pandemic were an uncertain time for many. For essential businesses, the need to keep operating as normal while keeping employees safe but productive was a challenge. For Cooperative Response Center, Inc. (CRC), a contact and dispatch center for the electric cooperative industry, a pandemic preparedness plan had been develop More...


Wake EMC Utilizing CRC for Contact Center Overflow Services - 02/08/2021

Despite the many challenges during 2020 caused by the pandemic, utilities still had to forge ahead with day-to-day operations while ensuring the safety of its employees and often offering support to some consumers who were struggling with hardships. While the early days of the pandemic included shutdowns and closures, the Wake Forest, N.C.-based Wa More...


Billingsley Selected as CRC’s 2020 Employee of the Year - 02/03/2021

CRC is pleased to announce that Drew Billingsley, customer service lead at CRC's Dunlap, Tenn., office, was recently selected as its 2020 Employee of the Year. On Wednesday, February 3, it was revealed that Billingsley received the honor based on his performance in 2020 during which he demonstrated dedication and excellence in his work. Through More...


Upper Cumberland EMC Signs on for CRC’s Customer Service Solutions - 02/02/2021

For many utilities, partnering with Cooperative Response Center, Inc. (CRC) to offer call-handling services is a no-brainer. For the Carthage, Tenn.- based Upper Cumberland EMC (UCEMC), a distribution cooperative serving nearly 50,000 consumers in north central Tennessee, the move to CRC has definitely been a positive experience. “Upper Cumberl More...


Stratton Selected as December 2020 Employee of the Month - 01/27/2021

Way to go to Lauren Stratton, office assistant at the Austin Center, who was selected as CRC’s December 2020 Employee of the Month/STAR Award recipient. Stratton, who has worked for CRC for nearly four years, received a STAR Award card in December recognizing her for handling the cleaning duties at the Austin Center while the custodian was out More...


Dalila Leyva Named CRC’s November Employee of the Month - 12/22/2020

CRC is pleased to announce that Dalila Leyva, bilingual CSR 1 at CRC's Abilene, Texas, office, was named its November 2020 Employee of the Month. Leyva, who has worked for CRC for over 1½ years, received a STAR Award card in November recognizing her for her assistance with a caller who had been without power for four days and had indicated he might More...


Sanders Two-time Employee of the Month Winner - 11/19/2020

Déjà vu? Nope ... just another month of stand-out performance! Carmen Sanders, CSR 1 at the Dunlap Center, has achieved CRC’s Employee of the Month recognition for the second consecutive month! Sanders, who has been with CRC for nine years, was recognized in October again for her excellence in training new employees at CRC's Dunlap, Tenn., offic More...


CRC 2021 Scholarship Program for Area Students Announced - 11/18/2020

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2021 school year, this year awarding up to $9,000 to high school seniors attending schools in the communities in which it works. This is the thirteenth year CRC has offered a scholarship program for area students. More...


Sanders CRC’s September 2020 Employee of the Month - 10/28/2020

Congratulations to Carmen Sanders, CSR 1 at the Dunlap Center, who was selected as CRC’s September 2020 Employee of the Month. Sandres, who has worked for CRC for nine years, was selected as Employee of the Month for three STAR Award cards she received in September recognizing her for her work as a trainer for CRC’s new hire groups. In her role, Sa More...


Scarpone Recognized as Employee of the Month - 09/15/2020

Congratulations to Nick Scarpone, help desk specialist at the Dunlap Center, who was selected as its August 2020 Employee of the Month. Scarpone, who has worked at CRC for six months, received two STAR Award cards in August recognizing him for his work with remote agents. In August he came up with a valuable solution to fix an error for a softw More...


Clatskanie PUD Signs on to CRC’s Contact Center Services - 08/25/2020

Cooperative Response Center, Inc. (CRC) is pleased to welcome Clatskanie PUD in Clatskanie, Oregon, to its membership. Clatskanie PUD is a public utility district serving nearly 4,800 meters in northwest Oregon. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew d More...


Johnson Named July 2020 Employee of the Month - 08/20/2020

CRC is pleased to announce Saprina Johnson, CSR 4 at the Abilene Center, was selected as its July 2020 Employee of the Month. Saprina, who has worked for CRC for over one year, was recognized for an error she caught on a 911 call reporting a structure fire. Thanks to Saprina’s quick thinking, time was saved for both CRC dispatchers and the utility’ More...


CRC Welcomes Menard Electric Cooperative to its Membership - 08/06/2020

“Menard Electric Cooperative is exceptionally pleased with our decision to partner with CRC,” said Alisha Anker, general manager at the Petersburg, Illinois, electric utility, a thought echoed by many Cooperative Response Center, Inc. (CRC) members. Menard Electric Cooperative, an electric distribution cooperative serving nearly 11,000 meters throu More...


CoServ Joins CRC’s Contact Center Membership - 08/05/2020

Cooperative Response Center, Inc. (CRC) is pleased to announce that CoServ in Corinth, Texas, recently joined its contact center membership. CoServ is an electric cooperative and natural gas distribution company serving North Texas. Incorporated as Denton County Electric Cooperative in 1937, CoServ Electric is one of the largest electric cooperativ More...


CRC Mobile Footer Graphic

Contact Us
Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

Copyright 2013 Cooperative Response Center, Inc.