CRC

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What's Happening in CRC, Inc.
SMECO Signs on to CRC’s Contact Center Overflow Services - 07/15/2021

Cooperative Response Center, Inc. (CRC) is pleased to welcome Southern Maryland Electric Cooperative (SMECO) in Hughesville, Maryland, to its contact center membership. SMECO, one of the largest electric cooperatives in the United States, serves nearly 170,000 meters throughout four counties in southern Maryland. CRC offers utilities across the More...


Reese Elected to CRC’s Board at 28th Annual Meeting - 07/01/2021

The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 13, 2021, annual membership meeting revealing its newest board member. CRC is pleased to welcome Chris Reese, president and CEO at Sussex Rural Electric Cooperative in Sussex, N.J., to its board as an at-large director. Reese More...


Gisela Rodriguez Named May 2021 Employee of the Month - 06/24/2021

Congratulations to Gisela Rodriguez, CSR 1 at CRC's Austin, Minn., office, who was recently selected as CRC’s May 2021 Employee of the Month/STAR Award recipient. Rodriguez, who has worked for CRC for nearly six years, received a STAR award card in May recognizing her for the service she provided to a caller from a CRC member, with the caller remar More...


CRC Awards $13,500 in Scholarships to Local Graduates - 06/10/2021

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the nine recipients of its 2021 scholarship program, each awarded $1,500 for their post-secondary education costs. This year’s scholarship recipients are as follows: Kory Engelstad is a 2021 graduate of Austin High School in Austin, Minn. Engelstad plans to attend Sout More...


Cherry Recognized as April 2021 Employee of the Month - 05/20/2021

Congratulations to Sabrina Cherry, CSR 4 at CRC's Abilene, Texas, facility, who was selected as CRC’s April 2021 Employee of the Month! Cherry, who has worked for CRC for three years, received several STAR Award cards in April recognizing her for her assistance with dispatch training, returning back to the office from working from home to do so, an More...


CRC Earns 9th Consecutive ‘Best Workplace’ Recognition - 04/30/2021

In a competitive marketplace with a limited workforce, most companies strive to be the place that people want to work. That is certainly CRC’s goal and we work very hard to attract the best employees. Those efforts have been recognized recently by Southeast Minnesota Workforce Development, Inc., in Rochester, Minnesota, which has named CRC as one o More...


Johnson Named March 2021 Employee of the Month - 04/18/2021

Congratulations to Nick Johnson, network administrator II at CRC's Austin, Minn., office, who was recently selected as CRC’s March 2021 Employee of the Month. Johnson, who has worked for CRC for 13 years, received a STAR Award card in March recognizing him for all his work getting CRC cutover to its new network. Johnson drove to all three CRC si More...


Thompson Named February 2021 Employee of the Month - 03/19/2021

CRC is pleased to announce that Ashton Thompson, contact center supervisor at the Abilene Center, was named its February 2021 Employee of the Month. Thompson, who has worked for CRC for seven years, received several STAR award cards in February recognizing her for her leadership during the February ice storm. During unprecedented call volume, Thomp More...


CRC to Present Pandemic Response, 0 – 50 in 30 Days at NRECA Virtual TechAdvantage Conference | March 2, 2021 | 3:00 p.m. EST - 02/16/2021

The early days of the pandemic were an uncertain time for many. For essential businesses, the need to keep operating as normal while keeping employees safe but productive was a challenge. For Cooperative Response Center, Inc. (CRC), a contact and dispatch center for the electric cooperative industry, a pandemic preparedness plan had been develop More...


Wake EMC Utilizing CRC for Contact Center Overflow Services - 02/08/2021

Despite the many challenges during 2020 caused by the pandemic, utilities still had to forge ahead with day-to-day operations while ensuring the safety of its employees and often offering support to some consumers who were struggling with hardships. While the early days of the pandemic included shutdowns and closures, the Wake Forest, N.C.-based Wa More...


Billingsley Selected as CRC’s 2020 Employee of the Year - 02/03/2021

CRC is pleased to announce that Drew Billingsley, customer service lead at CRC's Dunlap, Tenn., office, was recently selected as its 2020 Employee of the Year. On Wednesday, February 3, it was revealed that Billingsley received the honor based on his performance in 2020 during which he demonstrated dedication and excellence in his work. Through More...


Upper Cumberland EMC Signs on for CRC’s Customer Service Solutions - 02/02/2021

For many utilities, partnering with Cooperative Response Center, Inc. (CRC) to offer call-handling services is a no-brainer. For the Carthage, Tenn.- based Upper Cumberland EMC (UCEMC), a distribution cooperative serving nearly 50,000 consumers in north central Tennessee, the move to CRC has definitely been a positive experience. “Upper Cumberl More...


Stratton Selected as December 2020 Employee of the Month - 01/27/2021

Way to go to Lauren Stratton, office assistant at the Austin Center, who was selected as CRC’s December 2020 Employee of the Month/STAR Award recipient. Stratton, who has worked for CRC for nearly four years, received a STAR Award card in December recognizing her for handling the cleaning duties at the Austin Center while the custodian was out More...


Dalila Leyva Named CRC’s November Employee of the Month - 12/22/2020

CRC is pleased to announce that Dalila Leyva, bilingual CSR 1 at CRC's Abilene, Texas, office, was named its November 2020 Employee of the Month. Leyva, who has worked for CRC for over 1½ years, received a STAR Award card in November recognizing her for her assistance with a caller who had been without power for four days and had indicated he might More...


Sanders Two-time Employee of the Month Winner - 11/19/2020

Déjà vu? Nope ... just another month of stand-out performance! Carmen Sanders, CSR 1 at the Dunlap Center, has achieved CRC’s Employee of the Month recognition for the second consecutive month! Sanders, who has been with CRC for nine years, was recognized in October again for her excellence in training new employees at CRC's Dunlap, Tenn., offic More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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