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What's Happening in CRC, Inc.
CRC Membership Elects Hermetz to CRC’s Board of Directors - 06/22/2022

Austin, Minn. – The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 19, 2022, annual membership meeting revealing its newest board member: Shane Hermetz, general manager/executive vice president at Egyptian Electric Cooperative Association in Murphysboro, Ill. Hermetz has worke More...


CRC Recognizes Local Graduates with $12,000 in Scholarships - 06/07/2022

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the eight recipients of its 2022 scholarship program, each awarded $1,500 for their post-secondary education costs. This year’s scholarship recipients are as follows: Hope Boynton is a 2022 graduate of Sequatchie County High School in Dunlap, Tenn. Hope plans to attend More...


Smit Recognized as April 2022 Employee of the Month - 05/25/2022

Congratulations to Becky Smit, assistant controller at CRC's Austin, Minn., office, who was selected as CRC’s April 2022 Employee of the Month. Smit, who has worked for CRC for nine years, received a STAR Award card in April recognizing her for her work related to the transition to a new payroll service platform, noting that throughout the challeng More...


Vaughn Named March 2022 Employee of the Month - 04/20/2022

Congratulations to Amanda Vaughn, contact center supervisor at the Abilene Center, who was recently selected as CRC’s March 2022 Employee of the Month. Vaughn, who has worked for CRC for seven years, received four STAR Award cards in March recognizing her commitment to CRC, its employees, and its membership, always going the extra mile to make s More...


Thompson Named February 2021 Employee of the Month - 03/23/2022

CRC is pleased to announce that Ashton Thompson, contact center supervisor at the Abilene Center, was named its February 2021 Employee of the Month. Thompson, who has worked for CRC for eight years, received several STAR award cards in February recognizing her for her assistance with new hire training as well as jumping in to help with various IT D More...


Hanson Named CRC’s New IT Director - 03/10/2022

Austin, Minn. – CRC is pleased to welcome Jeff Hanson as CRC’s new IT Director. Hanson replaces Rod Anderson as director who will retire on April 1 after 15 years of service to CRC. Hanson has over 20 years’ experience in the information technology field, previously working at large telecommunications carriers with global networks, smaller telep More...


NRECA TECHADVANTAGE EXPERIENCE BREAKOUT SESSION: Hosted Call Routing, Avoid the Pitfalls of Managing Call Traffic Locally - 02/28/2022

Tuesday, March 8, 2022 | 11:00 a.m. CST | Room 205C Make sure to mark your calendars to attend CRC's session during the NRECA TechAdvantage Experience: 'Hosted Call Routing, Avoid the Pitfalls of Managing Call Traffic Locally' presented by Dan Otteson, CRC's regional business manager, and Bud Booth, engineering applications manager at Roc More...


Ledbetter Named January 2022 Employee of the Month - 02/15/2022

Congratulations to Ricky Ledbetter, help desk specialist at the Dunlap Center, who was recently named CRC’s January 2022 Employee of the Month. Ledbetter, who has worked for CRC for three months, received three STAR Award cards in January recognizing him for his professionalism, attention to detail, and acts of kindness and concern for his fellow c More...


CRC Opening Fourth Location in Kirksville, Mo. - 02/03/2022

Austin, Minn. – The beginning of 2022 kicked off a major milestone for Cooperative Response Center, Inc. (CRC) – its first group of employees in Kirksville, Missouri, started training in preparation of the opening of CRC’s fourth regional contact (call) center. CRC provides 24/7 contact center support services to over 450 electric utilities nationw More...


CRC 2022 Scholarship Program for Area Students Announced - 01/27/2022

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2022 school year, awarding up to $9,000 to high school seniors attending schools in the communities in which it works. This is the fourteenth year CRC has offered a scholarship program for area students. CRC wil More...


CRC Names Shelton 2021 Employee of the Year - 01/26/2022

CRC is pleased to announce that Trey Shelton, CSR 4 at CRC's Abilene, Texas, office, was recently selected as its 2021 Employee of the Year. On Wednesday, January 26, it was revealed that Shelton received the honor based on his performance in 2021 during which he demonstrated dedication and excellence in his work. Throughout the year, Shelton c More...


Sollie Named December 2021 Employee of the Month - 01/20/2022

Way to go to David Sollie, CSR 4 at CRC's Austin, Minn., office, who was selected as CRC’s December 2021 Employee of the Month/STAR Award recipient. Sollie, who has worked for CRC for five years, received a STAR Award card in December recognizing him for following up with 911 services with regard to a wellness check for a caller possibly expose More...


CRC Launches New Cloud-based Call Routing Platform - 12/28/2021

CRC recently launched a new innovative call routing platform designed to offer multiple benefits to its membership. In October 2021, CRC made its final move away from utilizing a third-party routing provider to implementing CRC’s stand-alone call-routing platform. To make it work, CRC had to design and build the environment replacing all of the More...


Sam Griffith Named CRC’s November Employee of the Month - 12/23/2021

Sam Griffith, contact center supervisor at CRC's Dunlap, Tenn., location, was recently named CRC’s November 2021 Employee of the Month. Griffith, who has worked at CRC for nearly 13 years, received two STAR Award cards in November recognizing her for her work pertaining to training new hires. Not only did she volunteer to explain quality expectatio More...


Billingsley Named October Employee of the Month - 11/09/2021

Congratulations to Drew Billingsley, customer service lead at the Dunlap Center, who was recently named CRC’s October 2021 Employee of the Month. Billingsley, who has been with CRC for six years, received seven STAR Award cards in October, most of them recognizing him for the development of a Zoom mentoring handbook. Billingsley took on the tas More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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