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What's Happening in CRC, Inc.
Clatskanie PUD Signs on to CRC’s Contact Center Services - 08/25/2020

Cooperative Response Center, Inc. (CRC) is pleased to welcome Clatskanie PUD in Clatskanie, Oregon, to its membership. Clatskanie PUD is a public utility district serving nearly 4,800 meters in northwest Oregon. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew d More...


Johnson Named July 2020 Employee of the Month - 08/20/2020

CRC is pleased to announce Saprina Johnson, CSR 4 at the Abilene Center, was selected as its July 2020 Employee of the Month. Saprina, who has worked for CRC for over one year, was recognized for an error she caught on a 911 call reporting a structure fire. Thanks to Saprina’s quick thinking, time was saved for both CRC dispatchers and the utility’ More...


CRC Welcomes Menard Electric Cooperative to its Membership - 08/06/2020

“Menard Electric Cooperative is exceptionally pleased with our decision to partner with CRC,” said Alisha Anker, general manager at the Petersburg, Illinois, electric utility, a thought echoed by many Cooperative Response Center, Inc. (CRC) members. Menard Electric Cooperative, an electric distribution cooperative serving nearly 11,000 meters throu More...


CoServ Joins CRC’s Contact Center Membership - 08/05/2020

Cooperative Response Center, Inc. (CRC) is pleased to announce that CoServ in Corinth, Texas, recently joined its contact center membership. CoServ is an electric cooperative and natural gas distribution company serving North Texas. Incorporated as Denton County Electric Cooperative in 1937, CoServ Electric is one of the largest electric cooperativ More...


Southern Indiana Power Partners with CRC for Call Handling Services - 07/29/2020

Southern Indiana Power in Tell City, Indiana, recently joined the membership of Cooperative Response Center, Inc. (CRC). Southern Indiana Power is an electric distribution cooperative serving nearly 9,500 meters in southern Indiana. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call ma More...


Hinkle Named CRC’s June 2020 Employee of the Month - 07/27/2020

Congratulations to David Hinkle, help desk specialist at the Abilene Center, who was selected as CRC’s June 2020 Employee of the Month! Hinkle, who has worked at CRC for over six years, was selected as the employee of the month for two nominations he received for the troubleshooting work he did on a billing issue with one of our contact center More...


CRC Named ‘Best Workplace’ Eighth Consecutive Time - 06/30/2020

Once again CRC is proud to announce it has been recognized as one of the Best Places to Work in Southeast Minnesota by Workforce Development, Inc. This is the eighth year CRC has received this honor. Recently Workforce Development identified and announced 12 companies in the southeast Minnesota area as the best businesses to work at for 2020. More...


Two New Members Join CRC’s Board of Directors at 27th Annual Meeting - 06/24/2020

Austin, Minn. – The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 17, 2020, annual membership meeting revealing its two newest board members. CRC is pleased to welcome Bill Buchanan, president/CEO at Northwestern RECA, Inc. in Cambridge Springs, Penn., and Chris Spears, executiv More...


Billingsley May 2020 Employee of the Month - 06/15/2020

Congratulations to Drew Billingsley, CSR 1 at the Dunlap Center, who was recently selected as CRC’s May 2020 Employee of the Month/STAR Award recipient. Billingsley, who has worked for CRC for nearly 5 years, received five STAR award cards in May recognizing him for consistently going above and beyond, most notably for a daily email he creates high More...


2020 CRC Scholarship Recipients Announced - 06/04/2020

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the eight recipients of its 2020 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Emily Beavers is a 2020 graduate of Sequatchie County High School in Dunlap, Tenn. Emily, the daughter More...


Folkerth Recognized as April 2020 Employee of the Month - 05/19/2020

Congratulations to Teresa Folkerth, office assistant at the Dunlap Center, who was selected as CRC’s April 2020 Employee of the Month! Folkerth, who has worked for CRC for four years, received a STAR Award card in April recognizing her for going above and beyond by creating a disaster relief kit for both offices in Tennessee. Folkerth filled two fi More...


Rodriguez Named March 2020 Employee of the Month - 04/28/2020

Congratulations to Mindy Rodriguez, CSR 4 at CRC's Abilene, Texas, office, who was recently selected as CRC’s March 2020 Employee of the Month. Rodriguez, who has worked for CRC for nearly six years, received a STAR Award card in March recognizing her for her problem-solving efforts for a contact center member that is in the process of changing More...


CRC Lends Full Support to Utilities During Coronavirus Prevention Restrictions - 04/17/2020

Every day members of Cooperative Response Center, Inc. (CRC) tout the benefits of using the company's contact center services for their utilities' call handling needs. For many, CRC's call handing and dispatch services offer a welcome relief for utility employees who no longer have to cover the company's incoming calls 24x7. With the onset of th More...


Griffith Named February 2020 Employee of the Month - 03/18/2020

CRC is pleased to announce that Sam Griffith, contact center supervisor at its Dunlap, Tennessee, office, was named its February 2020 Employee of the Month. Griffith, who has worked for CRC for nearly 11 years, was nominated in February recognizing her for putting together a CSR focus group to look at utilities with high error rates. The group came More...


Crenshaw Appointed CRC Board Vice Chairman - 03/02/2020

Congratulations to CRC Board member Randy Crenshaw, president/CEO of Irwin EMC in Ocilla, Georgia, and Middle Georgia EMC in Vienna, Georgia, who was appointed CRC’s board vice chairman by his fellow board members at their March 1, 2020, meeting in New Orleans, Louisiana. Crenshaw, who has served on CRC’s Board of Directors for five years, replaces More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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