CRC

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What's Happening in CRC, Inc.
CRC Named ‘Best Workplace’ Eighth Consecutive Time - 06/30/2020

Once again CRC is proud to announce it has been recognized as one of the Best Places to Work in Southeast Minnesota by Workforce Development, Inc. This is the eighth year CRC has received this honor. Recently Workforce Development identified and announced 12 companies in the southeast Minnesota area as the best businesses to work at for 2020. More...


Two New Members Join CRC’s Board of Directors at 27th Annual Meeting - 06/24/2020

Austin, Minn. – The results of Cooperative Response Center, Inc.’s (CRC’s) recent board of directors election were announced at its June 17, 2020, annual membership meeting revealing its two newest board members. CRC is pleased to welcome Bill Buchanan, president/CEO at Northwestern RECA, Inc. in Cambridge Springs, Penn., and Chris Spears, executiv More...


Billingsley May 2020 Employee of the Month - 06/15/2020

Congratulations to Drew Billingsley, CSR 1 at the Dunlap Center, who was recently selected as CRC’s May 2020 Employee of the Month/STAR Award recipient. Billingsley, who has worked for CRC for nearly 5 years, received five STAR award cards in May recognizing him for consistently going above and beyond, most notably for a daily email he creates high More...


2020 CRC Scholarship Recipients Announced - 06/04/2020

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the eight recipients of its 2020 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Emily Beavers is a 2020 graduate of Sequatchie County High School in Dunlap, Tenn. Emily, the daughter More...


Folkerth Recognized as April 2020 Employee of the Month - 05/19/2020

Congratulations to Teresa Folkerth, office assistant at the Dunlap Center, who was selected as CRC’s April 2020 Employee of the Month! Folkerth, who has worked for CRC for four years, received a STAR Award card in April recognizing her for going above and beyond by creating a disaster relief kit for both offices in Tennessee. Folkerth filled two fi More...


Rodriguez Named March 2020 Employee of the Month - 04/28/2020

Congratulations to Mindy Rodriguez, CSR 4 at CRC's Abilene, Texas, office, who was recently selected as CRC’s March 2020 Employee of the Month. Rodriguez, who has worked for CRC for nearly six years, received a STAR Award card in March recognizing her for her problem-solving efforts for a contact center member that is in the process of changing More...


CRC Lends Full Support to Utilities During Coronavirus Prevention Restrictions - 04/17/2020

Every day members of Cooperative Response Center, Inc. (CRC) tout the benefits of using the company's contact center services for their utilities' call handling needs. For many, CRC's call handing and dispatch services offer a welcome relief for utility employees who no longer have to cover the company's incoming calls 24x7. With the onset of th More...


Griffith Named February 2020 Employee of the Month - 03/18/2020

CRC is pleased to announce that Sam Griffith, contact center supervisor at its Dunlap, Tennessee, office, was named its February 2020 Employee of the Month. Griffith, who has worked for CRC for nearly 11 years, was nominated in February recognizing her for putting together a CSR focus group to look at utilities with high error rates. The group came More...


Crenshaw Appointed CRC Board Vice Chairman - 03/02/2020

Congratulations to CRC Board member Randy Crenshaw, president/CEO of Irwin EMC in Ocilla, Georgia, and Middle Georgia EMC in Vienna, Georgia, who was appointed CRC’s board vice chairman by his fellow board members at their March 1, 2020, meeting in New Orleans, Louisiana. Crenshaw, who has served on CRC’s Board of Directors for five years, replaces More...


CRC Welcomes North East Mississippi Electric Power Association to its Contact Center Membership - 02/25/2020

North East Mississippi Electric Power Association in Oxford, Mississippi, recently joined the ranks of Cooperative Response Center, Inc.’s (CRC’s) contact center membership. NEMEPA is an electric distribution cooperative serving over 27,000 meters in northern Mississippi. CRC offers utilities across the country seamless contact center and alarm More...


January 2020 Employee of the Month: Samantha Hinton - 02/21/2020

Way to go to Samantha Hinton, CSR 4 at CRC's Austin, Minnesota, office, for being named CRC’s January 2020 Employee of the Month! Hinton, who has worked for CRC for six years, was nominated in January for her quick actions by helping a suicidal caller who accidentally called one of our lineman check-in lines. Hinton not only gave the caller the num More...


Vaughn Selected as CRC’s 2019 Employee of the Year - 01/28/2020

CRC is pleased to announce that Amanda Vaughn, contact center supervisor at the Abilene Center, was recently selected as its 2019 Employee of the Year. On Thursday, January 28, 2020, it was revealed that Vaughn received the honor based on her performance in 2019 during which she demonstrated dedication and excellence in her work. Throughout the More...


Two Times a Charm: Ebersole Once Again Named Employee of the Month - 01/21/2020

Congratulations again to David Ebersole, floor lead at the Dunlap Center, who was selected as CRC’s December 2019 Employee of the Month/STAR Award recipient. This is a two-month winning streak for Ebersole who was also named CRC’s November 2019 Employee of the Month. Ebersole, who has worked for CRC for nearly 12 years, received two STAR Award c More...


Changes Recently Made to CRC’s Board of Directors - 12/23/2019

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce that Shannon Thom, CEO at Henry County REMC in New Castle, Ind., was appointed to CRC’s Board of Directors at its December 10, 2019, board meeting. Thom, who has worked in the electric utility industry for 24 years, will fill the vacated at-large board seat held by J More...


Ebersole Recognized as November 2019 Employee of the Month - 12/18/2019

CRC is pleased to announce that David Ebersole, floor lead at CRC's Dunlap, Tennessee, office, was named its November 2019 Employee of the Month. Ebersole, who has worked for CRC for over 11 years, received a STAR Award card in November for his initiative in helping solve a billing issue for certain utilities served by a vendor partner’s billing pl More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

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