CRC

Helpful Resources

Call-Handling Solutions to Meet Your Needs: CRC Service Lines Explained - 09/03/2019

At CRC, you can choose the level of service your organization needs. Do you have in-house or on-call dispatchers in place and just need help answering incoming calls? No problem. CRC has a service solution to meet your needs. More...


Protecting Remote Assets with a Thermal Imaging System - 09/03/2019

From a security perspective, wide-angle thermal imaging cameras are desirable since they offer far fewer false alarms than traditional cameras. Learn how CRC works with one utility to keep their assets safe using thermal-imaging technology. More...


How CRC is Able to Dispatch for 350 Utilities - 08/26/2019

By using CRC's services, the limitations, challenges, and obstacles of running your own call-answering and dispatch center are eliminated. More...


Enhancing Your Callers' Outage Reporting Experience with CRC - 08/26/2019

As partners in providing your consumers with the best possible service, it's imperative to work together to enhance their outage reporting experience as much as possible. More...


Smart Communications: Dynamic Greetings Offer Innovative Outage Reporting Option - 03/06/2019

As outage management system (OMS) technology continues to evolve, so do the services that CRC offers to its membership. Thanks to OMS integration efforts, CRC now offers a smart outage communications tool called dynamic greetings. More...


CRC Outage Status Notifications Service Complements Restoration Communication Efforts - 02/23/2018

CRC's Outage Status Notification service lets your organization get ahead of your outage calls, proactively notifying consumers via text that you are aware of their outage. More...


Toll-Free Solutions for Managing Electric Utility Call Flow - 10/26/2016

Understanding the features and benefits of advanced toll-free routing schemes for distributing calls to multiple sites, controlling spikes in call volume and improving call completion. More...


Electric Utility Security: Understanding Remote Substation Security Using Video Verification - 10/26/2016

This paper reviews the considerations electric utility providers should make when creating a security strategy for remote substations and outdoor assets. More...


CRC Offers Live Call-handling Solution that Complies with PCI Data Security Standard Requirements - 02/02/2016

Payment Card Industry Data Security Standards (PCI DSS) apply to all individuals or organizations that accept, process or store payment card data. CRC now offers an agent-assisted automation solution that complies with PCI DSS requirements. More...


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Cooperative Response Center, Inc.
2000 8th Street NW
Austin, MN 55912
800-892-1578
info@crc.coop

Copyright 2013 Cooperative Response Center, Inc.