Helpful Resources CRC's Billing IVR Offers Additional Payment Option for Consumers - 02/25/2020 While its reputation is known for focusing on the human side of technology, CRC realizes that offering consumers various methods to pay their bills will lead to more satisfied consumers. Accordingly, CRC offers an automated bill solution. More... Fiber Cut Affects Henry County REMC’s Office: CRC’s Toll-Free Solution Proves Effective - 01/16/2020 Learn how one CRC member used CRC's AT&T Toll-free Services solution to provide its callers with seamless customer service when phone service was lost to their area. More... CRC's Customer Care, Overflow Contact Center Services Offer Utilities Call Handling Solutions - 12/06/2019 For some utilities, CRC is used to assist with the utility's needs with either customer care or overflow services - helping when needed but leaving the dispatching of line crews to the utility's own dispatchers. More... CRC Offers Live Call-handling Solution that Complies with PCI Data Security Standard Requirements - 12/03/2019 Payment Card Industry Data Security Standards (PCI DSS) apply to all individuals or organizations that accept, process or store payment card data. CRC now offers an agent-assisted automation solution that complies with PCI DSS requirements. More... Smart Communications: Dynamic Greetings Offer Innovative Outage Reporting Option - 12/03/2019 As outage management system (OMS) technology continues to evolve, so do the services that CRC offers to its membership. Thanks to OMS integration efforts, CRC now offers a smart outage communications tool called dynamic greetings. More... Call-Handling Solutions to Meet Your Needs: CRC Service Lines Explained - 09/03/2019 At CRC, you can choose the level of service your organization needs. Do you have in-house or on-call dispatchers in place and just need help answering incoming calls? No problem. CRC has a service solution to meet your needs. More... Protecting Remote Assets with a Thermal Imaging System - 09/03/2019 From a security perspective, wide-angle thermal imaging cameras are desirable since they offer far fewer false alarms than traditional cameras. Learn how CRC works with one utility to keep their assets safe using thermal-imaging technology. More... How CRC is Able to Dispatch for 350 Utilities - 08/26/2019 By using CRC's services, the limitations, challenges, and obstacles of running your own call-answering and dispatch center are eliminated. More... Enhancing Your Callers' Outage Reporting Experience with CRC - 08/26/2019 As partners in providing your consumers with the best possible service, it's imperative to work together to enhance their outage reporting experience as much as possible. More... CRC Outage Status Notifications Service Complements Restoration Communication Efforts - 02/23/2018 CRC's Outage Status Notification service lets your organization get ahead of your outage calls, proactively notifying consumers via text that you are aware of their outage. More... Toll-Free Solutions for Managing Electric Utility Call Flow - 10/26/2016 Understanding the features and benefits of advanced toll-free routing schemes for distributing calls to multiple sites, controlling spikes in call volume and improving call completion. More... Electric Utility Security: Understanding Remote Substation Security Using Video Verification - 10/26/2016 This paper reviews the considerations electric utility providers should make when creating a security strategy for remote substations and outdoor assets. More...