CRC employs a team of fulltime, in-house developers and programmers for the specific purpose of keeping its contact center operation tightly integrated with the technologies used by electric utilities. CRC’s interface capability ranges from simply acquiring customer account information for the handling of a utility-consumer call to advanced dispatching diagnostics aided by real-time interoperability with outage management systems (OMS), SCADA, and advanced metering systems (AMI).

If you are interested in more information contact our Marketing and Sales Team.