A History of Service.  A Heritage of Success.

Since its founding in 1992 in Austin, Minnesota, CRC has helped define the accessibility of after-hours service in the utility industry. Starting first as a Central Station alarm monitoring service, CRC quickly expanded its operations to include call handling and line crew dispatch. As demand for these unique, specialized services grew, CRC began partnering with electric utilities throughout the United States.

As operations grew, CRC introduced its proprietary e-communications and Outage Management Software (OMS), CRCLink. A second contact center was added in Dunlap, Tennessee, to serve the southern United States. In 2011, CRC’s Central Station added to its Underwriter’s Laboratory (UL) listing, receiving the CSAA Five-Diamond certification and, in 2012, started offering video verification monitoring for theft prevention and asset protection.

Building on the momentum of membership growth, CRC recently unveiled a new era of service with the addition of outage status text notifications, video verification monitoring services, PCI Compliance and English Proficiency Translation services.