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At CRC, we are very fortunate to provide services to 234 electric utilities across
the United States. WE value the relationships we have developed with each of them, and
we work extremely hard to provide exceptional service so that we can maintain these
relationships.
Here are just a few words from some of our customers, which we hope demonstrate
the benefit of partnering with CRC.
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The Testimonial of Prince George Electric Cooperative
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Prince George Electric Cooperative - Waverly, Virginia
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Our service to customers has improved, using CRC, through faster response time to taking outage or trouble calls after hours. We also have benefited from having CRC help with overflow calls during business hours which is a help when we are short staffed or have employees unable to answer the phones due to a meeting, etc. This prevents the customer from having to endure a long wait time for answers, even if CRC is not able to help the customer directly. The ability for our operations people to access the data and manage outages by group has increased efficiency in restoring outages. Overall, it is easier to pinpoint the problem. Things that used to be done on a legal pad are not handled through CRC's database.
Lynn Thornton, Manager of Member Services
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