CONTACT INFORMATION *Please fill out a separate registration for each attendee.
First Name * Last Name * Company Name * Title * Address * Address 2 City * State please selectAlabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington Washington D.C. West Virginia Wisconsin Wyoming * Postal Code * Phone Number * Email Address *
INFORMATION & REGISTRATION Click Here for Full Agenda Click Here for Brochure
If you wish to meet one-on-one with a CRC representative, please check the applicable department representative below. A representative from the selected department will contact you to schedule a meeting. Service Excellence Coordinator Information Technology Representative Account Representative Other CRC Representative (please specify below)
PRE-CONFERENCE TRACK/SESSION OPTIONS
Monday, May 3:
CRCLink® Training Learning Lab Please check here if you will be attending this computer lab session which consists of basic CRCLINK training as well as advanced dispatch training. 10:00 to 12:30 p.m. CSR/CSO Shadowing and Tour Please check here if you will be visiting CRC's Austin Center. No additional fee. Transportation is included to and from CRC. Busses depart at 1:30 p.m. and return to Treasure Island at 7:00 p.m.
CONFERENCE TRACK/SESSION OPTIONS
Tuesday, May 4:
1 - GS: Welcome Opening Session: Welcome & Sponsor Introduction Opening Session 8:00 to 8:30 a.m.
2 - GS: AT&T Business Network: Get up-to-date AT&T solutions that will benefit your office. 8:30 to 9:30 a.m.
3 - GS: CRCLINK Enhancements & Opportunities: Find out what is new with CRCLINK since deployment, what's coming, and the process for enhancement requests. 10:00 to 11:30 a.m.
4A - CC: "Soft Skills" Training: Training and discussion on CRC's soft skills modules used in CRC's contact centers. 12:30 to 2:00 p.m.
4B - IT: CRCLINK Administration and Help Desk Training: This computer lab will take you through help desk procedures, user role setup, process monitor, log configuration, list column modification, report generator overview, and more administrative functions. 12:30 to 2:00 p.m.
5A - CC: How To Implement a Service Excellence Program: This session will give you an overview on CRC's service excellence program, give you tools and ideas to implement a program at your office, and more. 2:30 to 3:30 p.m.
5B - IT: CIS/OMS Integration: This track will explore interface improvements, MultiSpeak integration, and what is to come. 2:30 to 3:30 p.m.
Dinner - Mississippi River dinner cruise: please enter number of attending Will you be attending the Mississippi River dinner cruise on Tuesday, May 4th from 6:30pm-9pm? 6:30pm-9pm
Wednesday, May 5:
6 - GS: IVR Call Simulation: Hear, See, and Experience: Listen to what the caller/consumer hears, learn how the database is tied to the IVR, and how incoming calls are routed. 8:00 to 9:00 a.m.
7 - GS: New Call Flow & Outage Queue: Learn what the Contact Center has done to increase call flow to focus on live-call answering; the details on call routing and call flow in the Contact Centers will also be examined during this session. 9:00 to 10:00 a.m.
8 - GS: Line Crew Dispatching: Present & Future: This session will provide an overview of dispatch happenings and initiatives that are in the works to enhance CRC's services; discover what the Contact Centers are doing and review their metrics for the year. 10:30 to 11:30
9 - CS: BoldNet Web Access Training: Get training on Central Station web access; learn what updates and changes your office can make and how to do them. 1:00 to 2:00 p.m.
10 - CS: Linear Training: Get a product demonstration and learn more about CRC's product distribution abilities. 2:00 to 3:00 p.m.
11 - CS: Business Strategy Round Table Discussion: Discuss business growth strategies and get updated tools to help grow your business. 3:00 to 3:30 p.m.
OTHER AVAILABLE ACTIVITIES
*Shopping and other local attractions, are located just a short drive, to Red Wing, Minnesota. Specialty shops such as Red Wing Stoneware, Red Wing Antique Emporium, Riverfront Centre, Historic Pottery Place Mall, and many others are located along Main Street/US 61, downtown Red Wing. For more information on other local attractions, visit the Red Wing Chamber of Commerce at www.redwingchamber.com.
*Mall of America, is located just 40 miles from Treasure Island in Bloomington, Minnesota. The Mall of America is the nation's largest retail and entertainment complex, with over 520 stores, an amusement park, theatres, restaurants and more. Click here to learn more http://www.mallofamerica.com.
HOTEL ARRANGEMENTS For hotel reservations, please call Treasure Island Resort & Casino at 800.222.7077 and indicate that you are with the CRC Users Conference room block. A special rate of $64 per night is being offered to conference attendees through April 12, 2010. Those attendees with hotel accommodations at Treasure Island will also receive a $25 free slot play voucher!
AIRLINE INFORMATION Treasure Island is located about 40 minutes from the Minneapolis-St.Paul International Airport (www.mspairport.com/msp) which is off Interstate 35. The airport services all major airlines and car rental agencies.
SHUTTLE ARRANGEMENTS To make shuttle arrangements to and from the Treasure Island Casino and the Minneapolis/St. Paul International airport, please call Patti with Go CareFree Shuttle service at 608.780.6769. Reservations need to be made by April 30, 2010. One-way trips are $25 and a round-trip fare is $50. Taxi cab service is also available at both locations. Shuttle service schedule CANCELLATION POLICY Registration fees are non-refundable after March 1, 2010. In the event of a cancellation, please contact Lynn Earl at lynnearl@crc.coop. or at 507.437.2457.