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News Details - CRC Austin

11/07/2017
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Jackson Electric Cooperative Partners with CRC

Cooperative Response Center, Inc. (CRC) is pleased to welcome Jackson Electric Cooperative, Inc., of Edna, Texas, to its contact center membership. Jackson Electric Cooperative is a member-owned electric distribution cooperative serving nearly 16,500 meters in five counties in Southeastern Texas.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations, a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls, and English proficiency translation services. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

Jackson Electric Cooperative joined CRC’s membership in June, subscribing to its energy dispatch contact center services which include inbound call management as well as dispatching of line crews.

James Coleman, general manager of Jackson Electric Cooperative, appreciates the timeliness of their membership, thankful that the organization cutover to CRC’s services prior to recent hurricane activity.

“We were so fortunate to have signed up just in time to have CRC answer our calls when Hurricane Harvey hit,” explained Coleman. “With CRC taking our calls, it freed up employees and improved member relations.”

Chris Holt, CRC’s president and CEO, thanks Jackson Electric Cooperative for their membership and is happy CRC was a partner to them in a time of need.

“Severe storms like Hurricane Harvey are a great challenge to any critical business operation that offers services people rely on,” said Holt. “We’re pleased we were able to help the cooperative and their consumers with the assistance they needed during such a difficult time. We’re available around the clock to be there for our membership whenever they need us.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 430 members and associate members in 45 states, representing over 7.7 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Cheryl Haney, regional business manager, at 800-892-1578, ext. 8707, or cherylhaney@crc.coop.