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News Details - CRC Austin

12/06/2016
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CRC Welcomes United Power, Inc. to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to welcome United Power, Inc. of Brighton, Colorado, to its membership. United Power is a member-owned electric distribution cooperative serving over 75,000 meters (representing more than 200,000 members) throughout Colorado’s northern front range.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

United Power recently subscribed to CRC’s customer care services, meaning CRC assists with member calls ranging from general assistance to reports of electrical outages. With regard to outage calls, CRC immediately sends all outage reports to United Power’s dispatchers who then coordinate the restoration of the outage.

“United Power is very pleased to have CRC as a partner in providing great quality service to our members,” said Antelia Salazar-Ball, manager of member services at United Power. “The CRC team provided great support and a seamless conversion. Their on-going support when questions or issues arise is second to none and we are extremely pleased with our partnership. Keep up the great work CRC!”

Chris Holt, CRC’s president and CEO, is glad to partner with United Power to offer contact center services. “We have been working with electric utilities for over 24 years,” Holt said. “Formed by cooperatives, CRC understands the importance of working together to offer service excellence. We appreciate the opportunity to serve United Power and their membership.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 420 members and associate members in 44 states, representing over 7.3 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Scott Dittrich, regional business manager, at 800-892-1578, ext. 2135, or scottdittrich@crc.coop.