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News Details - CRC Austin

05/05/2016
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Head Line CRC Celebrates Service Milestones in Dunlap, Tenn., and Abilene, Texas, Offices

Dunlap, Tenn. – April and May 2016 feature some very important service milestones for Cooperative Response Center, Inc. (CRC): its Dunlap, Tenn., and Abilene, Texas, offices mark their 15-year and five-year anniversaries, respectively. Both sites are very important to the overall operation of CRC, including a terrific mix of employees and great teamwork as each site works together to support each other and our membership.

CRC, which is headquartered in Austin, Minn., was created by 19 rural electric cooperatives in 1992 and serves as a contact (call) center and alarm monitoring center for utilities and alarm dealers across the United States. By 2000, CRC’s growth in the Southern states was increasing and its membership desired agents with a dialect similar to their consumers. In addition, CRC wanted a site in another location for safety purposes in case staff or technology at one of the sites was affected by weather or another unforeseen event, enabling CRC to offer uninterrupted service to its membership. In February 2001, CRC began training customer service representatives (CSRs) at its Dunlap office. At the time of the opening, employees were housed in an office space rented from Sequachee Valley Electric Cooperative in Dunlap. CRC eventually outgrew the rental space and built its own facility about one block away from that location in 2007. Ironically CRC has now outgrown that location and is currently in the process of making changes to accommodate additional employees as well as renting the original office space to house office staff and a training center.

In September 2010, after conducting a feasibility study determining interest in bilingual services and a need to grow CRC’s membership density in the southwestern region of the United States, CRC’s Board of Directors approved CRC to move forward with expanding its service offerings by opening a third site. After an exhaustive search, Abilene was selected for the site’s location and the CSR recruitment process began. Like the Dunlap Center, CRC’s Abilene location is currently being remodeled to make room for additional employees.

“CRC is proud to be a part of both the Dunlap and Abilene communities and to work with a number of exceptional employees,” said Chris Holt, CRC’s president and CEO. “Both the Dunlap and Abilene centers are integral parts of the company and we’re pleased to recognize these important anniversaries. Congratulations to the employees of both centers and many thanks for their dedicated service to CRC.”

About CRC
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and alarm monitoring center with over 275 employees companywide. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves nearly 400 members and associate members in 44 states, representing over 6.5 million consumers. Visit CRC on the web at www.crc.coop.