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07/07/2015
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CRC Welcomes Crawford Electric Cooperative to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Crawford Electric Cooperative in Bourbon, Missouri, recently joined its membership. Crawford Electric Cooperative is a member-owned electric distribution cooperative serving over 30,000 members in east-central Missouri.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and recently implemented a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

In January 2015, Crawford Electric Cooperative subscribed to CRC’s contact center overflow services. CRC’s overflow services are utilized by those utilities that have in-house 24/7 members services and/or an IVR and dispatch their own line crews. CRC is then used in times of need when call volume is too great for a utility to efficiently handle internally.

Utilizing CRC’s services has offered the cooperative peace of mind knowing that their members are being helped in a timely manner. “It’s very settling to know that more of our members are getting help when they need it with less time to wait,” said Tony Mallory, CEO/general manager at Crawford Electric Cooperative. “It’s comforting to know that CRC has our back and is there to help whenever we get busy.”

CRC’s customer service has also been a plus with using CRC. “The one constant has been our interactions with CRC,” Mallory explained. “I’ve had some direct contact with the operators and everyone has been extremely professional to resolve issues. They have continually gone the extra mile even when they didn’t have to.”

Chris Holt, CRC’s president and CEO, thanks Crawford Electric Cooperative for their membership and looks forward to a long partnership together. “We pride ourselves on providing service excellence, being there for our membership when they need us the most,” Holt said. “We hope to exceed the expectations of the co-op and its consumers for many years to come.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 370 members and associate members in 42 states, representing over 6 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Dan Otteson, senior regional business manager, at 800-892-1578, ext. 2137, or danotteson@crc.coop.