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06/03/2015
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CRC Welcomes Little Ocmulgee EMC to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Little Ocmulgee EMC in Alamo, Georgia, recently joined its membership. Little Ocmulgee EMC is a member-owned electric distribution cooperative serving over 11,000 members in central Georgia.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and recently implemented a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

In February 2015, Little Ocmulgee EMC signed on to CRC’s contact center energy dispatch services and immediately experienced a major change in service as compared to their previous after-hours solution – a designated employee taking calls at his or her home each night.

Streamlined outage management using CRCLink, CRC’s outage communication software, has been one of the most noticeable differences at Little Ocmulgee EMC since joining CRC’s services earlier this year. “In our most recent storm, several long-term employees indicated they were far less stressed after outages were restored than ever before because of CRCLink,” said Lewis Sheffield, general manager of Little Ocmulgee EMC. “By letting the system work for us through our substation/feed identifiers, we were able to restore outages despite our phone provider losing service at times due to equipment failure.”

CRC’s service excellence efforts have also stood out to the cooperative. “Without a doubt CRC offers us better customer service,” explained Sheffield. “Their agents are very professional and take excellent notes which help tremendously during an outage.”

Chris Holt, CRC’s president and CEO, is pleased CRC can assist Little Ocmulgee EMC with its call handling needs. “We appreciate being able to work as a partner with Little Ocmulgee EMC to serve their membership,” said Holt. “We’re happy our services meet their needs and are proud to welcome them to our membership.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 370 members and associate members in 42 states, representing over 6 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Cheryl Haney, regional business manager, at 800-892-1578, ext. 8707, or cherylhaney@crc.coop.