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News Details - CRC Austin

10/10/2013
News Archive

CRC Welcomes Boone REMC to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Boone REMC in Lebanon, Indiana, has recently joined its membership. Boone REMC is a member-owned distribution cooperative serving over 12,000 members in five counties in central Indiana.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, CRCLink® outage management software, and alarm monitoring. CRC now also offers outage texting services and video monitoring of substations to its membership. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

Brian Newton, CEO at Boone REMC, points to CRC’s service offerings as the reason his cooperative decided to join CRC. “We had been with an instate monitoring company for many years, but after reviewing the services we received from them compared to what we would get from CRC, my Finance and IT department managers agreed ‘switching to CRC is a no brainer,’” explained Newton. “Switching to CRC has been the best thing we’ve done not only for our members, but for us as well. I highly recommend them.”

Chris Holt, CRC’s president and CEO, welcomes Boone REMC to CRC and thanks them for their membership. “CRC strives to continually exceed its member’s expectations,” said Holt. “We’re looking forward to partnering with Boone REMC to provide customer service solutions that will benefit the organization and their membership for many years to come.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 300 members and associate members in 41 states, representing over 4.7 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Dan Otteson, Senior Regional Business Manager, at 800-892-1578, ext. 2137, or danotteson@crc.coop.