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07/28/2016
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CRC Welcomes Three Notch EMC to its Membership


CRC Welcomes Three Notch EMC to its Membership


Cooperative Response Center, Inc. (CRC) is pleased to announce Three Notch Electric Membership Corporation of Donalsonville, Georgia, has joined its membership. Three Notch EMC is a member-owned electric distribution cooperative serving over 14,000 meters in southwestern Georgia.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

Three Notch EMC recently subscribed to CRC’s customer care services, meaning CRC assists the cooperative with member calls ranging from general assistance to reports of electrical outages. With regard to outage calls, CRC immediately sends all outage reports to Three Notch EMC’s dispatchers who then coordinate the restoration of the outage.

Since joining CRC, Three Notch EMC and CRC have collaborated to ensure the cooperative’s members receive the best service possible. “Our partnership with CRC has allowed Three Notch EMC to improve our efficiency in handling numerous calls during outages,” said Carlton Thomas, president and CEO of Three Notch EMC. “This enables our dispatchers to focus more on issues that may arise when restoring power.”

Utilizing CRC’s staff for calls has also greatly complemented the organization’s overall customer service. “CRC’s personnel exhibit professionalism in answering calls (after hours, weekends and holidays), verifying and relaying the correct information to our dispatchers in a timely manner,” Thomas added.

Chris Holt, CRC’s president and CEO, is pleased to welcome Three Notch EMC and looks forward to a long partnership with the organization. “We know the staff at Three Notch EMC takes pride in providing the best service possible to their membership,” said Holt. “CRC strives to do the same for each and every one of its members. We are committed to meeting their call-handling needs at the level of service they expect and deserve.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 410 members and associate members in 44 states, representing nearly 7 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Cheryl Haney, regional business manager, at 800-892-1578, ext. 8707, or cherylhaney@crc.coop