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07/16/2015
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Trinity Public Utilities District Joins CRC’s Membership

Cooperative Response Center, Inc. (CRC) is pleased to welcome Trinity Public Utilities District in Weaverville, California, to its membership.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and recently implemented a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.
Trinity PUD, which serves over 7,200 consumers in northwest California, joined CRC’s membership in March 2015. The utility subscribes to CRC’s contact center dispatch services, which includes inbound call management as well as dispatching of line crews.
CRC’s experience in the utility industry has definitely been a plus for Trinity PUD since joining CRC’s services. “Trinity PUD is very pleased with our new relationship with CRC,” said Paul Hauser, general manager of the utility. “We are getting significantly more information about outages on our system and our customers are enjoying a better experience with CRC’s professional staff answering our outage calls.”
Chris Holt, CRC’s president and CEO, appreciates Trinity PUD’s membership and the opportunity for CRC to serve them. “We strive to serve as a seamless extension of our membership’s office,” said Holt. “We look forward to working in partnership with Trinity PUD to ensure their customers receive the best customer service possible.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 370 members and associate members in 43 states, representing over 6 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Scott Dittrich, regional business manager, at 800-892-1578, ext. 2135, or scottdittrich@crc.coop.