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02/13/2015
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CRC Welcomes East Central Energy to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce East Central Energy in Braham, Minnesota, recently joined its membership. East Central Energy is a member-owned electric distribution cooperative serving over 58,000 members in east-central Minnesota and northwestern Wisconsin.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and is currently implementing a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

In December 2014, East Central Energy subscribed to CRC’s contact center overflow services. CRC’s overflow services are utilized by those utilities that have in-house 24/7 member services and/or an IVR and dispatch their own line crews. CRC is then utilized in times of need when call volume is too great for a utility to handle internally.

When it came to choosing to partner with a contact center service provider, CRC was a standout to East Central Energy. “We chose CRC to provide overflow member contact support because they mirror our commitment to premier customer service, giving us a high level of comfort to entrust them with the care of our members,” said Steve Shurts, East Central Energy’s president and CEO.

Chris Holt, CRC’s president and CEO, notes CRC invests a great deal of time and resources to ensure its customer service representatives have the tools and training they need to provide great service to its membership. “We’re happy to hear East Central Energy appreciates our commitment to service excellence,” said Holt. “We take their trust in us seriously and enjoy working with their membership.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 350 members and associate members in 42 states, representing nearly 5.5 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Dan Otteson, senior regional business manager, at 800-892-1578, ext. 2137, or danotteson@crc.coop.