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News Details - CRC Austin

10/02/2014
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CRC Welcomes Adams Electric Cooperative to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Adams Electric Cooperative in Gettysburg, Pennsylvania, recently joined its membership utilizing CRC’s contact center energy dispatch services. Adams Electric Cooperative is a member-owned electric distribution utility serving 32,000 members in five counties in south central Pennsylvania.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services and video monitoring of substations to its membership. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

It was CRC’s 22 years of experience that drew the attention of representatives from Adams Electric Cooperative. “In our search to determine what could best serve our needs with after-hours support, no company could match the expertise and customer service that CRC has to offer,” explained Steve Rasmussen, CEO/general manager at the cooperative. “In addition, CRC was willing to customize their approach to best serve our needs as its member. An added bonus is that CRC is a cooperative and understands the cooperative way of doing business.”

Chris Holt, CRC’s president and CEO, notes CRC’s history of working with cooperatives across the nation as one of the secrets to its success. “Service excellence is key at CRC,” he said. “We are member-owned and, as a result, are proud to serve as an extension of our members’ offices. We’re pleased CRC meets the needs of Adams Electric Cooperative and we look forward to our partnership with them.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves nearly 350 members and associate members in 42 states, representing nearly 5.2 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Dan Otteson, senior regional business manager, at 800-892-1578, ext. 2137, or danotteson@crc.coop.