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08/13/2014
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CRC Welcomes Socorro Electric Cooperative to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Socorro Electric Cooperative in Socorro, New Mexico, recently joined its membership. Socorro Electric Cooperative is a member-owned distribution cooperative serving over 13,000 consumers in west-central New Mexico.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services and video monitoring of substations to its membership. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

“We wanted to provide better after hours service to our membership,” explained Joseph Herrera, Socorro Electric Cooperative’s general manager, as to why his organization chose to utilize CRC’s services. “CRC definitely meets our organization’s after-hours needs in addition to providing a superior level of service at a reasonable price.”

Herrera notes that CRC’s outage communication software, CRCLink, was an unexpected bonus of joining CRC. “CRC’s ability to communicate outage information via CRCLink to our line crew personnel helps us track our outages more efficiently,” he said. “It’s turned out to be an excellent tool for the organization.”

Chris Holt, CRC’s president and CEO, is pleased CRC meets the needs of Socorro Electric Cooperative and its membership. “CRC’s expertise is serving the utility industry,” said Holt. “We always strive to provide service excellence and are happy to partner with Socorro Electric Cooperative to provide such to their membership.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves nearly 350 members and associate members in 42 states, representing over 5.1 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Scott Dittrich, regional business manager, at 800-892-1578, ext. 2135, or scottdittrich@crc.coop.