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News Details - CRC Austin

03/01/2012
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CRC Partners with TextPower to Offer Outage Reporting Via Text Messaging

Austin, Minn. – Cooperative Response Center, Inc. (CRC), a nationwide contact center and central station, is pleased to announce its business partnership with TextPower, Inc., a text messaging (SMS) business solutions provider based in San Juan Capistrano, California.

By utilizing TextPower’s SmartAlerts™ texting solution, CRC will enable its contact center membership, mostly utility companies, to offer their consumers the option to report power outages via text messaging. CRC will also use TextPower’s texting service to verify outage restoration through text messaging.

CRC will be launching this new service offering at the National Rural Electric Cooperative Association (NRECA) TechAdvantage Expo in San Diego from Tuesday, March 6, to Thursday, March 8, by giving attendees the opportunity to try out CRC’s newest outage reporting solution.

“We continually strive to offer innovative, value-added services to our membership,” explained Brad Fjelsta, CRC’s senior vice president – operations and project manager for the text messaging initiative. “By partnering with TextPower, we’re offering a relevant solution that meets the needs of today’s tech-savvy consumers, enabling them to report a power outage quickly and easily.”

"We are excited to help CRC provide an innovative technology offering to their members," said Mark Nielsen, TextPower's executive chairman, "CRC's text outage notification greatly enhances the personalization and immediacy of customer service its members can now provide."

For more information about CRC and its outage texting service, contact CRC at 507.437.2400 or info@crc.coop.

About CRC
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices currently in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 280 members and associate members in 39 states, representing 4.3 million consumers. Visit CRC on the web at www.crc.coop.

About TextPower, Inc.
About TextPower, Inc. TextPower, Inc. provides alerts and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company's software and text messaging services allow companies to use texting to enhance their revenues, decrease costs and improve customer service. TextPower's authentication product, TextKey™, replaces the token or security fob for verifying the identity of online users for password-protected applications. TextPower’s mission-critical infrastructure employs geo-redundancy for the industry’s highest reliability, providing delivery to virtual every cell phone in the United States and connections to most recognized wireless operators around the world. Visit www.TextPower.com, email Info@TextPower.com or call 888.818.1808 for more information.