Milsoft and Cooperative Response Center Successfully
Complete MultiSpeak® Interoperability Test
(Arlington, VA) Milsoft Utility Solutions and Cooperative Response Center, Inc. (CRC) have successfully passed interoperability tests for the interface between Milsoft’s DisSpatch Outage Management System Version 8.2 Update 3, and CRC’s CRCLink version 2015.1 in compliance with the MultiSpeak® 4.1.6 standard. The interoperability enables customers using both CRC’s after-hours call center software and Milsoft’s outage management system to integrate outage updates in real-time. The integration also allows for two-way, real-time information exchange, including current outage status, outage detection, outage alerts and other real-time events. Real-time data can be displayed from within both CRC’s CRCLink and Milsoft’s DisSPatch outage management screens.
About Milsoft Utility Solutions: The Milsoft team has provided industry leading engineering and operations (E&O) software and much acclaimed customer service and support to electric utilities and related organizations in the US and abroad for more than 25 years. More than 1,000 utilities, consultants, universities, research labs and others use Milsoft software. Milsoft’s Engineering & Operations System integrates Engineering Analysis, Outage Management, Geographic Information, Field Engineering and IVR Communications with each other and with a utility’s other systems, applications and data to enable the most efficient and effective planning, operation and management of an intelligent grid. Learn more at http://www.milsoft.com
About CRC: CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased in the size and scope of its operation with offices in Austin, MN, Dunlap, TN, and Abilene, TX. We provide services to electric utilities, including round-the-clock dispatch and customer care, and monitoring of security and medical alarms. CRC currently serves over 370 members and associate members in 42 states, representing over 6.1 million consumers. Learn more at http://www.crc.coop
About MultiSpeak: The MultiSpeak Specification is a key industry-wide standard for realizing the potential of enterprise application interoperability. The MultiSpeak Specification is the most widely applied de facto standard in North America pertaining to distribution utilities and all portions of vertically-integrated utilities except generation and power marketing. It is currently in use in daily operations of more than 725 electric cooperatives, investor-owned utilities, municipals, and public power districts in at least 20 different countries. Learn more at http://www.multispeak.org