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02/14/2014
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CRC Welcomes Okanogan County Electric Cooperative to its Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Okanogan County Electric Cooperative in Winthrop, Washington, has recently joined its membership. Okanogan County Electric Cooperative is a not-for-profit, member-owned distribution cooperative serving nearly 3,500 consumers.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call handling, line crew dispatch, CRCLink® outage communication software, and alarm monitoring. CRC now also offers outage texting services and video monitoring of substations to its membership. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

David Gottula, general manager of Okanogan County Electric Cooperative, credits a seamless service solution and CRC’s integration with its vendor partners as some of the reasons his organization chose to utilize CRC’s services. “We wanted to effectively expand our member’s customer service options by extending the time our members could receive office services by telephone,” he explained. “The line crew also enjoys the benefit of having [consumer information system] CIS information on a 24/7 basis.”

Chris Holt, CRC’s president and CEO, thanks Okanogan County Electric Cooperative for their membership and looks forward to a long partnership together. “We pride ourselves on being an extension of our members’ offices,” said Holt. “We hope to exceed the expectations of the co-op and its consumers for many years to come.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 300 members and associate members in 41 states, representing over 4.9 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Scott Dittrich, Regional Business Manager, at 800-892-1578, ext. 2135, or scottdittrich@crc.coop.