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12/01/2016
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Wood County Electric Cooperative, Inc. Joins CRC’s Membership

Cooperative Response Center, Inc. (CRC) is pleased to announce Wood County Electric Cooperative, Inc. in Quitman, Texas, has joined its membership. Wood County Electric Cooperative, formed in 1938 and one of the oldest electric cooperatives in Texas, is a member-owned electric distribution cooperative serving over 34,000 meters in eastern Texas.

CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management, line crew dispatch, AMI/CIS/OMS integration, CRCLink® outage communication software, and alarm monitoring. CRC also offers outage texting services, video monitoring of substations and a Payment Card Industry (PCI) compliance solution which utilizes live agents for billing calls. From outage calls to billing calls, disconnects to emergency locates and more, CRC is there for its membership 24/7/365. By partnering with CRC, members find peace of mind as well as a cost-effective solution to their call handling needs.

Wood County Electric Cooperative joined CRC’s membership in July 2016, subscribing to CRC’s contact center overflow services. CRC’s overflow services are utilized by those utilities that have in-house 24/7 member services and/or an interactive voice response (IVR) unit and dispatch their own line crews. CRC is then utilized in times of need when call volume is too great for a utility to handle internally.

It was CRC’s experience with the utility industry that was attractive to Wood County Electric Cooperative. “CRC has a good grasp of how distribution cooperatives work, and they also realize that every cooperative is not a one-size-fits-all,” said Debbie Robinson, CEO/general manager of Wood County Electric Cooperative. “CRC was very thorough in understanding our unique business model to ensure that their solution would fit our needs.”

Robinson describes the transition to CRC as seamless and beneficial to the organization as well as its membership. “During the cutover process, and as we’ve developed our relationship, CRC has been easy to work with,” Robinson explained. “Of our relationship, the most valuable benefit we’ve found has a direct impact on our members. Now, 24/7, members have the option of speaking to a live person if they want to.”

Chris Holt, CRC’s president and CEO, appreciates the partnership with Wood County Electric Cooperative and pleased that CRC meets its needs. “Our experience and commitment to excellence naturally aligns with that of our cooperative partners,” he said. “We just celebrated our 24th anniversary of working with cooperatives. We’re proud to be a part of such an important, rich history.”

About CRC
CRC is a nationwide, cooperatively owned, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., Dunlap, Tenn., and Abilene, Texas. CRC serves over 420 members and associate members in 44 states, representing over 7.3 million consumers. Visit CRC on the web at www.crc.coop.

For more information about CRC’s services, contact Cheryl Haney, regional business manager, at 800-892-1578, ext. 8707, or cherylhaney@crc.coop.