Service Options
 

State-of-the-Art Information Technology means better service for you and your customers. Because of CRC's extensive investment in technology, its members and customers are able to utilize the most sophisticated information technology and telecommunications systems and services, without separately having to incur substantial capital equipment expenses and hire and retain hard-to-find information services professionals. Key to CRC's ability to provide better customer service is automatic call distribution, computer-telephone integration and automatic number, which allows CRC to immediately identify callers and route them to the right customer service representative (CSR). And, an integrated Interactive Voice Response System (IVR) provides verbal prompts and custom messages and greetings to callers, and interfaces with customer data.







News