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CRC to Award $6,000 in Scholarships to Area Students - 11/30/2011

Austin, Minnesota - Cooperative Response Center, Inc. (CRC) is pleased to announce its scholarship program for the 2012-2013 school year, awarding up to $6,000 to students attending high schools in the communities in which it works. CRC will award up to six $1,000 scholarships to seniors attending high schools, both public and private, in the fo More...

CRC’s Board Of Directors Appoints New President And CEO - 10/24/2011

Austin, Minnesota - Cooperative Response Center, Inc.’s (CRC) Board of Directors announced today that Christopher Holt has been appointed to President and CEO of the company. Holt has been serving as CRC’s interim President and CEO since March, and previous to that, as its Vice President of Operations/Chief Operating Officer. After CRC’s previou More...

CRC Celebrates Grand Opening of Southwest Regional Contact Center in Abilene, Texas - 09/29/2011

Austin, Minnesota - Cooperative Response Center, Inc. (CRC) celebrated the grand opening of its new southwest regional contact center in Abilene, Texas, with a ribbon cutting and open house on Friday, September 23. The contact center is the third CRC contact center to open since 1992, offering call handling for organizations in the utility industry More...

CRC Employees Support Make-A-Wish Foundation in June - 07/01/2011

Each month, CRC recognizes a national charitable organization or recognition event, with the goal to have employees working together to raise awareness of each charity/event at CRC and its surrounding communities. In June, CRC recognized the Make-A-Wish Foundation at all CRC sites. The Make-a-Wish Foundation helps grant the wishes of children with More...

CRC Announces Board of Director Election Results at Annual Meeting in San Francisco - 06/21/2011

Austin, Minnesota - Cooperative Response Center, Inc. (CRC) is pleased to announce the re-election of two board members and the addition of one new board member following CRC’s 18th annual membership meeting held Monday, June 13, in San Francisco, Calif. Pre-meeting elections selected the directors to serve as part of CRC’s nine-member board. Bo More...

CRC Awards $5,000 in Scholarships to Local Students - 06/01/2011

Austin, Minn. - Cooperative Response Center, Inc. (CRC) is pleased to announce the recipients of its 2011-2012 scholarships, each awarded $1,000 for their post-secondary education costs. This year’s CRC scholarship recipients are as follows: Zach Fadness is a 2011 graduate of Austin High School in Austin, Minn. This fall, Zach plans to attend th More...

Abilene Center Project Team Making Great Strides - 04/01/2011

Cooperative Response Center, Inc. will soon be opening the doors to its new Abilene Bilingual Center. The Abilene Center team will be led by Contact Center Manager Michael Saavedra. Saavedra, who joined CRC in February 2011, brings almost 10 years experience in the call center industry. “Operating in Texas is a very exciting step for CRC,” said More...

CRC Employees Raise $580 for Mower County Relay for Life, Sequatchie County Cancer Support Network - 03/31/2011

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its employees raised $580 in March to support local community groups involved in raising money in the fight against cancer. CRC’s Austin, Minn., office raised $395 to benefit the Mower County Relay for Life and its Dunlap, Tenn., office raised $185 to support the Sequatc More...

CRC's Central Station Earns CSAA Five Diamond Certification - 03/29/2011

CRC is pleased to announce its central station has recently earned the Central Station Alarm Association (CSAA) Five Diamond Program Certification. According to the CSAA website, the Five Diamond Program is a certification program consisting of five points of excellence, as follows: 1. Commitment to random inspections and quality criteria st More...

February American Heart Month Events Saved Lives - 03/29/2011

CRC employees focused on American Heart Month in February. The Red Cross held a three-day blood drive in Austin beginning on Monday, February 7. Elaine Hanson, Executive Director of the Mower County Red Cross office, was pleased the Red Cross exceeded their goal. CRC employees helped the Red Cross come in 97 units over goal for the three-day blood More...

CRC Selects Abilene, Texas, as Location of New Facility - 01/05/2011

Austin, Minn. - Cooperative Response Center, Inc. (CRC) is pleased to announce it has selected Abilene, Texas, as the location of its newest regional contact (call) center. Expected to open in May 2011, CRC’s third facility will offer bilingual services for its current and future membership and will offer redundancy for CRC’s headquarters in Austin More...

CRC Weathers the Blizzard of 2010 - 12/14/2010

Every day our members trust Cooperative Response Center, Inc. to serve the needs of their business. Millions of member-consumers rely on CRC’s ability to answer customer contact and central station calls around the clock, but a recent weather event put CRC to the true test. In the early morning hours of December 11, 2010, a blizzard roared into More...

Gift of Hair Benefits Locks of Love Organization - 12/14/2010

Having a full head of hair is something many of us might take for granted. For others, like Jessica Strand, Contact Center Team Leader at the Austin Center, it's an opportunity to give to those in need. In September, Jessica donated approximately 40 inches of hair to the Locks of Love organization based out of West Palm Beach, Fla. According to More...

CRC Gives Back During the Holiday Season - 12/14/2010

In conjunction with the U.S. Marine Corps Reserve and the Salvation Army, new, unwrapped toys were collected and delivered to the Salvation Army in Austin, Minn., and then distributed to needy children in the community. CRC also donated 12 cases of fruit to be distributed in gift baskets, along with candy and toys for the Christmas in the Park More...

CRC's October Tip - 10/27/2010

Save time dispatching your electric line crews. Instead of spending extra time setting up crews in crew management, try using the ‘copy’ button to set crews up quicker. Click the crew management tab in the outage summary (see image above). Click ‘copy’ to make a drop down box appear, listing all of the crew variations that have been previously More...


 
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