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What's Happening in CRC, Inc.
CRC Announces Board of Directors Election Results at 25th Annual Membership Meeting - 06/14/2018

Austin, Minn. – Cooperative Response Center, Inc. (CRC) announces the results of its recent Board of Directors election following its 25th annual membership meeting held Monday, June 11, in Indianapolis, Indiana. Pre-meeting elections selected the directors to serve as part of CRC’s nine-member board. Board members re-elected to three-year terms More...


CRC Announces 2018 Scholarship Recipients - 06/07/2018

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the six recipients of its 2018 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Mason Colton, the son of CRC employee Mark Colton, is a 2018 graduate of Linn-Mar High School in Marion, More...


CRC Once Again Named One of the ‘Best Places to Work in Southeast Minnesota’ - 05/01/2018

For the sixth consecutive year, CRC is happy to report that its Austin, Minnesota, office has been recognized as one of the Best Places to Work in Southeast Minnesota by Workforce Development, Inc. Recently twelve local companies were recognized as “best workplaces” in either small- (under 75 employees), medium- (75 – 200 employees), or large- More...


CRC Renews TMA Five Diamond Monitoring Center Designation - 04/20/2018

Vienna, VA, April 19, 2018—The Monitoring Association (TMA) is pleased to announce that Cooperative Response Center, Inc. (CRC) has renewed the prestigious “TMA Five Diamond Monitoring Center” designation. This designation is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence”: - Commi More...


French Named March 2018 Employee of the Month - 04/10/2018

Congratulations to Becky French, CSR 1 at the Dunlap Center, who was recently selected as CRC’s March 2018 Employee of the Month. French, who has worked for CRC for three years, received a STAR Award card in March for her assistance in one of the new hire training groups when the regular helper was ill for a week. To do so, French ended up work More...


Gifford Named February 2018 Employee of the Month - 03/16/2018

CRC is pleased to announce that Natalie Gifford, HRD generalist at the Austin Center, was named its February 2018 Employee of the Month. Gifford, who has worked for CRC for six years, was nominated in February for her help with a pay card issue. Although pay cards are not something that Gifford typically works with, she volunteered to take on the i More...


CRC Reaches 2017 Fundraising Goal for APD K9 Unit - 03/09/2018

When CRC considers its area of focus for its corporate giving program each year, it looks at how it can best benefit education, youth development, culture and arts, health, human services, and animal welfare in the communities in which it works. That’s why when deciding which organization CRC could work with and raise money for in 2017 – a special More...


Steve Nelson named January 2018 Employee of the Month - 02/21/2018

Congratulations to Steve Nelson, software engineer 1 at CRC's Austin, Minn., office, who was named CRC’s January 2018 Employee of the Month! Nelson, who has worked for CRC for six years, was nominated in January for his completion of a project that provides significantly more information to the central station month-end billing reports. The updated More...


Tim Neau Named CRC’s 2017 Employee of the Year - 01/25/2018

CRC is pleased to announce that Tim Neau, software engineer 1 at the Austin Center, was recently selected as its 2017 Employee of the Year. On Thursday, January 25, it was revealed that Tim received the annual honor based on his performance in 2017 during which he demonstrated dedication and excellence in his work. Throughout the year, Tim con More...


December 2017 Employee of the Month: Candice Barker - 01/23/2018

Congratulations to Candice Barker, CSR 4 at CRC's Dunlap, Tenn., office, who was selected as CRC’s December 2017 Employee of the Month/STAR Award recipient. Barker, who has worked for CRC for nearly three years, received five STAR Award cards in December recognizing her for a presentation she created explaining the basics of electricity. The presen More...


Jessica Maher Named November 2017 Employee of the Month - 12/20/2017

CRC is pleased to announce that Jessica Maher, floor lead at it's Austin, Minn., contact center, was named its November 2017 Employee of the Month. Maher, who has worked for CRC for 13 years, received four STAR Award cards in November recognizing her for the steps she took during times of busy call volume to reduce the number of calls on hold, incl More...


Wahlund Named CRC’s October Employee of the Month - 11/21/2017

CRC is pleased to announce that Keri Wahlund, help desk specialist at its Austin, Minn., office, was named CRC’s October 2017 Employee of the Month. Wahlund, who has been with CRC for one year, was recognized in October for her work correcting disconnect/nonpay (DNP) issues our contact center membership was experiencing. Keri noticed a pattern More...


CRC Celebrates 25 Years of Service - 11/09/2017

Austin, Minn. – It’s been 26 years since the Halloween ice storm of 1991 hit southern Minnesota, causing at least 20,000 people in the area to lose electricity for multiple days. With that storm sparked an idea from local electric cooperative leaders to create an organization to provide a dependable, call-answering service to assist their consumers More...


Jackson Electric Cooperative Partners with CRC - 11/07/2017

Cooperative Response Center, Inc. (CRC) is pleased to welcome Jackson Electric Cooperative, Inc., of Edna, Texas, to its contact center membership. Jackson Electric Cooperative is a member-owned electric distribution cooperative serving nearly 16,500 meters in five counties in Southeastern Texas. CRC offers utilities across the country seamles More...


Chelsea Farr Named CRC's September 2017 Employee of the Month - 10/31/2017

Congratulations to Chelsea Farr, floor lead at CRC's Austin, Minnesota, facility, who was selected as CRC’s September 2017 Employee of the Month. Farr, who has worked for CRC two years, was selected for the Employee of the Month honor for the STAR Award card she received in September for her work adding up-trainers on CRC’s E-Learning site. The E-L More...