CRC

In The News

What's Happening in CRC, Inc.
Santee Electric Cooperative, Inc. Joins CRC’s Services - 08/02/2016

Cooperative Response Center, Inc. (CRC) is pleased to welcome Santee Electric Cooperative, Inc. of Kingstree, South Carolina, to its membership. Santee Electric Cooperative is a member-owned electric distribution cooperative serving over 43,000 meters in east central South Carolina. CRC offers utilities across the country seamless contact cent More...


Coles-Moultrie Electric Cooperative Joins CRC’s Membership - 08/02/2016

Cooperative Response Center, Inc. (CRC) is pleased to welcome Coles-Moultrie Electric Cooperative of Mattoon, Illinois, to its membership. Coles-Moultrie Electric Cooperative is a member-owned electric distribution cooperative serving over 9,500 meters in east-central Illinois. CRC offers utilities across the country seamless contact center and More...


CRC Welcomes Three Notch EMC to its Membership - 07/28/2016

CRC Welcomes Three Notch EMC to its Membership Cooperative Response Center, Inc. (CRC) is pleased to announce Three Notch Electric Membership Corporation of Donalsonville, Georgia, has joined its membership. Three Notch EMC is a member-owned electric distribution cooperative serving over 14,000 meters in southwestern Georgia. CRC offe More...


CRC Board Election Results Announced at 23rd Annual Membership Meeting - 06/15/2016

Austin, Minn. – Cooperative Response Center, Inc. (CRC) announces the results of its recent Board of Directors election following its 23rd annual membership meeting held Monday, June 6, in Seattle, Wash. Pre-meeting elections selected the directors to serve as part of CRC’s nine-member board. Board members re-elected to three-year terms were Ran More...


CRC Awards $6,000 in Scholarships to Local Graduates - 05/31/2016

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the six recipients of its 2016 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Ian Brothers is a 2016 graduate of the Academy of Technology, Engineering, Math and Science in Abilene, T More...


CRC Celebrates Service Milestones in Dunlap, Tenn., and Abilene, Texas, Offices - 05/05/2016

Dunlap, Tenn. – April and May 2016 feature some very important service milestones for Cooperative Response Center, Inc. (CRC): its Dunlap, Tenn., and Abilene, Texas, offices mark their 15-year and five-year anniversaries, respectively. Both sites are very important to the overall operation of CRC, including a terrific mix of employees and great tea More...


CRC Receives Fourth Consecutive Best Places to Work in Southeast Minnesota Designation - 05/05/2016

Austin, Minn. – For the fourth consecutive year, Cooperative Response Center, Inc. (CRC) has been recognized as one of the Best Places to Work in Southeast Minnesota by Workforce Development, Inc. Fifteen local companies were recognized as “best workplaces” in either small- (75 employees or less), medium- (76 – 300 employees), or large- (over 300 e More...


CRC Achieves PCI Compliance - 02/05/2016

Processing member credit card payments while retaining the privacy required by the Payment Card Industry Data Security Standards (PCI DSS) has been a challenge for many electric utilities. To date, the solution most organizations use to maintain PCI DSS compliance is to complete all credit card transactions using an interactive voice response (IVR) More...


Drew Andes Named CRC’s 2015 Employee of the Year - 01/29/2016

Drew Andes, quality coordinator/office assistant at the Dunlap Center, had two great reasons to celebrate in January: he was named CRC’s December 2015 Employee of the Month and its 2015 Employee of the Year! On Wednesday, January 20, Andes was named CRC’s December 2015 Employee of the Month based on two STAR Award cards he received that month re More...


Victor Briley Named November 2015 Employee of the Month - 12/16/2015

CRC is pleased to announce that Victor Briley, bilingual shift lead at the Abilene Center, was named its November 2015 Employee of the Month. Briley, who has worked for CRC for four years, was nominated for helping with Tech Call Out calls and safety checks at all three sites on a very busy November day, freeing dispatchers to concentrate on outage More...


Angelica Murillo Named CRC’s October 2015 Employee of the Month - 11/18/2015

CRC is pleased to announce that Angelica Murillo, contact center supervisor at the Abilene Center, was named CRC’s October 2015 Employee of the Month. Murillo, who has been with CRC nearly five years, was nominated for a process improvement idea that will improve service on billing calls. In her efforts, Murillo demonstrated CRC’s values of service More...


Goodhue County Cooperative Electric Joins CRC’s Membership - 10/29/2015

Cooperative Response Center, Inc. (CRC) is pleased to announce Goodhue County Cooperative Electric has joined its membership. Goodhue County Cooperative Electric is a member-owned electric distribution cooperative serving 5,000 meters in southeastern Minnesota. CRC offers utilities across the country seamless contact center and alarm monitoring More...


CRC and Plumas-Sierra REC Join Forces when Co-op’s Phone System Fails - 10/22/2015

Cooperative Response Center, Inc. (CRC) prides itself on being there when our members need us the most, to serve as a seamless extension of their offices. For one new CRC member, the benefit of a partnership with CRC was experienced firsthand when their phone system failed shortly after cutting over to CRC’s services. CRC offers utilities acro More...


CRC Announces 2016 Scholarship Program for Area Students - 10/20/2015

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its scholarship program for the 2016-17 school year, awarding up to $6,000 to students attending high schools in the communities in which it works. CRC will award up to six $1,000 scholarships to seniors attending high schools, both public and private, in the followin More...


Hommerding Named CRC's September 2015 Employee of the Month - 10/16/2015

Congratulations to Lacy Hommerding, CSR 4 at the Austin Center, who was selected as CRC’s September 2015 Employee of the Month/STAR Award recipient. Hommerding, who has worked for CRC for five years, received two STAR Award cards in September for her assistance with a contact center caller who was having medical issues due to an allergic reaction. More...