CRC

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What's Happening in CRC, Inc.
CRC Achieves PCI Compliance - 02/05/2016

Processing member credit card payments while retaining the privacy required by the Payment Card Industry Data Security Standards (PCI DSS) has been a challenge for many electric utilities. To date, the solution most organizations use to maintain PCI DSS compliance is to complete all credit card transactions using an interactive voice response (IVR) More...


Drew Andes Named CRC’s 2015 Employee of the Year - 01/29/2016

Drew Andes, quality coordinator/office assistant at the Dunlap Center, had two great reasons to celebrate in January: he was named CRC’s December 2015 Employee of the Month and its 2015 Employee of the Year! On Wednesday, January 20, Andes was named CRC’s December 2015 Employee of the Month based on two STAR Award cards he received that month re More...


Victor Briley Named November 2015 Employee of the Month - 12/16/2015

CRC is pleased to announce that Victor Briley, bilingual shift lead at the Abilene Center, was named its November 2015 Employee of the Month. Briley, who has worked for CRC for four years, was nominated for helping with Tech Call Out calls and safety checks at all three sites on a very busy November day, freeing dispatchers to concentrate on outage More...


Angelica Murillo Named CRC’s October 2015 Employee of the Month - 11/18/2015

CRC is pleased to announce that Angelica Murillo, contact center supervisor at the Abilene Center, was named CRC’s October 2015 Employee of the Month. Murillo, who has been with CRC nearly five years, was nominated for a process improvement idea that will improve service on billing calls. In her efforts, Murillo demonstrated CRC’s values of service More...


Goodhue County Cooperative Electric Joins CRC’s Membership - 10/29/2015

Cooperative Response Center, Inc. (CRC) is pleased to announce Goodhue County Cooperative Electric has joined its membership. Goodhue County Cooperative Electric is a member-owned electric distribution cooperative serving 5,000 meters in southeastern Minnesota. CRC offers utilities across the country seamless contact center and alarm monitoring More...


CRC and Plumas-Sierra REC Join Forces when Co-op’s Phone System Fails - 10/22/2015

Cooperative Response Center, Inc. (CRC) prides itself on being there when our members need us the most, to serve as a seamless extension of their offices. For one new CRC member, the benefit of a partnership with CRC was experienced firsthand when their phone system failed shortly after cutting over to CRC’s services. CRC offers utilities acro More...


CRC Announces 2016 Scholarship Program for Area Students - 10/20/2015

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its scholarship program for the 2016-17 school year, awarding up to $6,000 to students attending high schools in the communities in which it works. CRC will award up to six $1,000 scholarships to seniors attending high schools, both public and private, in the followin More...


Hommerding Named CRC's September 2015 Employee of the Month - 10/16/2015

Congratulations to Lacy Hommerding, CSR 4 at the Austin Center, who was selected as CRC’s September 2015 Employee of the Month/STAR Award recipient. Hommerding, who has worked for CRC for five years, received two STAR Award cards in September for her assistance with a contact center caller who was having medical issues due to an allergic reaction. More...


CRC Welcomes Miami-Cass REMC to its Membership - 09/23/2015

Cooperative Response Center, Inc. (CRC) is pleased to welcome Miami-Cass REMC of Peru, Indiana, to its membership. Miami-Cass REMC is a member-owned electric distribution cooperative serving 6,000 meters in northern Indiana. CRC offers utilities across the country seamless contact center and alarm monitoring solutions, including call management More...


Lowe Named CRC’s July 2015 Employee of the Month - 09/19/2015

CRC is pleased to announce that Shannon Lowe, CSR 1 (and soon to be CSO 1) at the Austin Center, was selected as its July 2015 Employee of the Month. Lowe, who has worked for CRC for nearly two years, was nominated for her work assisting a distraught caller who was having problems with her electricity. The caller was so relieved by Lowe's and the l More...


CRC Welcomes Columbia Rural Electric Association to its Membership - 09/09/2015

Cooperative Response Center, Inc. (CRC) is pleased to welcome Columbia Rural Electric Association in Dayton, Washington, to its membership. Columbia REA is a member-owned electric distribution cooperative serving over 5,000 meters in southeastern Washington. CRC offers utilities across the country seamless contact center and alarm monitoring sol More...


Utilities District of Western Indiana REMC Joins CRC’s Membership - 09/09/2015

Cooperative Response Center, Inc. (CRC) is pleased to welcome Utilities District of Western Indiana REMC in Bloomfield, Indiana, to its membership. UDWI REMC is a member-owned electric distribution cooperative serving over 19,000 meters in southern Indiana. CRC offers utilities across the country seamless contact center and alarm monitoring solu More...


CRC Partners with Better Alerts to Monitor Mobile PERS Devices - 09/03/2015

Cooperative Response Center, Inc. (CRC) announces it has recently partnered with Better Alerts in West Conshohocken, Penn., to monitor its mobile personal emergency response systems (mPERS). The state-of-the-art Better Alerts mPERS product uses a combination of text and email alerts as well as global positioning system (GPS) to offer caregivers More...


Mohave Electric Cooperative Joins CRC’s Membership - 07/23/2015

Cooperative Response Center, Inc. (CRC) is pleased to welcome Mohave Electric Cooperative in Bullhead City, Arizona, to its membership. Mohave Electric Cooperative is a member-owned electric distribution cooperative serving over 39,000 meters in northwestern Arizona. CRC offers utilities across the country seamless contact center and alarm monit More...


CRC Welcomes Kandiyohi Power Cooperative to its Membership - 07/22/2015

Cooperative Response Center, Inc. (CRC) is pleased to welcome Kandiyohi Power Cooperative in Spicer, Minnesota, to its membership. Kandiyohi Power Cooperative is a member-owned electric distribution cooperative serving over 8,100 consumers in central Minnesota, CRC offers utilities across the country seamless contact center and alarm monitoring More...