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What's Happening in CRC, Inc.
CRC Announces 2018 Scholarship Program for Area Students - 10/13/2017

Austin, Minn. – Cooperative Response Center, Inc. (CRC) is pleased to announce its postsecondary education scholarship program for the 2018-19 school year, awarding up to $6,000 to high school seniors attending schools in the communities in which it works. CRC will award up to six $1,000 scholarships to seniors attending high schools, both publi More...


Tim Neau August 2017 Employee of the Month - 09/16/2017

CRC is happy to announce that Tim Neau, programmer 1 at its Austin, Minn., facility, was selected as its August 2017 Employee of the Month. Neau received a STAR Award card in August for his work with a member that had issues with their AMI. He jumped on a spur-of-the-moment call with the member’s OMS vendor and offered a solution that the membe More...


Bothun Named CRC’s July 2017 Employee of the Month - 08/22/2017

CRC is pleased to announce Sue Bothun, CSR 1 at its Austin, Minn., facility, was selected as its July 2017 Employee of the Month. Bothun, who has worked for CRC for over 17 years, was nominated for her suggestion to adjust a member's payment site so that it goes directly to the Smarthub site instead of the cloud portal screen where CSRs would have More...


Lakeview Light & Power Signs on to CRC's Membership - 07/28/2017

Cooperative Response Center, Inc. (CRC) is pleased to welcome Lakeview Light & Power of Lakewood, Washington, to its contact center membership. Lakeview Light & Power is a member-owned electric distribution cooperative serving 9,800 meters in western Washington. CRC offers utilities across the country seamless contact center and alarm monitori More...


Cullman Electric Cooperative Joins CRC's Membership - 07/13/2017

Cullman Electric Cooperative of Cullman, Alabama, recently joined the contact center membership of Cooperative Response Center, Inc. (CRC). Cullman Electric Cooperative is a member-owned electric distribution cooperative serving nearly 43,000 meters in north central Alabama. CRC offers utilities across the country seamless contact center and a More...


Robbins Named CRC’s June 2017 Employee of the Month - 07/12/2017

Congratulations to Angie Robbins, CSR 1 at CRC's Abilene, Texas, Center, who was selected as CRC’s June 2017 Employee of the Month. Robbins, who has worked for CRC for one year, was selected as the employee of the month for nominations she received in June for her amazing positive attitude, consistently going above and beyond, her assistance wit More...


CRC Welcomes Meriwether Lewis Electric Cooperative to its Membership - 07/11/2017

Cooperative Response Center, Inc. (CRC) is pleased to welcome Meriwether Lewis Electric Cooperative (MLEC) of Centerville, Tennessee, to its contact center membership. MLEC is a member-owned electric distribution cooperative serving 33,500 meters in middle Tennessee. CRC offers utilities across the country seamless contact center and alarm mon More...


Jacobson Earns Central Station Support Person of the Year Designation - 06/21/2017

Austin, Minn. – Cooperative Response Center, Inc.’s (CRC’s) award-winning alarm monitoring center (central station) has added another honor to its list of accomplishments. CRC is pleased to announce Laura Jacobson, central station coordinator at CRC’s Austin, Minn., facility, was recently selected as The Monitoring Association’s (TMA’s) 2017 Suppor More...


CRC Board Election Results Revealed at 24th Annual Membership Meeting - 06/21/2017

Austin, Minn. – Cooperative Response Center, Inc. (CRC) announces the results of its recent Board of Directors election following its 24th annual membership meeting held Monday, June 12, in San Antonio, Texas. Pre-meeting elections selected the directors to serve as part of CRC’s nine-member board. Board members re-elected to three-year terms we More...


Aaron Dudas Named May 2017 Employee of the Month - 06/07/2017

Congratulations to Aaron Dudas, software developer at the Austin Center, who was recently selected as CRC’s May 2017 Employee of the Month/STAR Award recipient. Dudas, who has worked for CRC for 10 years, received two STAR Awards cards in May for his actions when the Milsoft IVR failed during a peak event on Sunday, April 30. Dudas came into the of More...


CRC Awards $6,000 in Scholarships to Local Graduates - 05/31/2017

Austin, Minn.—Cooperative Response Center, Inc. (CRC) is pleased to announce the six recipients of its 2017 scholarship program, each awarded $1,000 for their post-secondary education costs. This year’s scholarship recipients are as follows: Ireland Burch is a 2017 graduate of Sequatchie County High School in Dunlap, Tenn. Burch plans to attend More...


CRC Recognized as One of the Best Places to Work in Southeast Minnesota - 05/25/2017

Austin, Minn. – For the fifth consecutive year, Cooperative Response Center, Inc. (CRC) has been recognized as one of the Best Places to Work in Southeast Minnesota by Workforce Development, Inc. Fifteen local companies were recognized as “best workplaces” in either small- (75 employees or less), medium- (76 – 200 employees), or large- (over 200 em More...


Rasmussen Named CRC’s April 2017 Employee of the Month - 05/25/2017

Congratulations to Keri Rasmussen, CSR 4 at the Austin Center, who was selected as CRC’s April 2017 Employee of the Month! Rasmussen, who has worked for CRC for nine years, received four STAR Award cards in April for her coordination of dispatcher training sessions to help her coworkers be more comfortable with working with the MultiSpeak 4.1.6 int More...


Jacobson Named March 2017 Employee of the Month - 04/10/2017

Congratulations to Laura Jacobson, central station coordinator at the Austin Center, who was recently selected as CRC’s March 2017 Employee of the Month. Jacobson received three STAR Award cards in March for her work during an AT&T outage issue CRC experienced early in the month. With the central station manager out of the office, Jacobson took con More...


Sheehan Named February 2017 Employee of the Month - 03/14/2017

CRC is pleased to announce that Aimee Sheehan, quality analyst at the Austin Center, was named its February 2017 Employee of the Month. Sheehan, who has worked for CRC for over 12 years, was nominated in February for a contact center contest she developed, a phishing tournament as part of CRC’s ongoing Payment Card Industry (PCI) Awareness program. More...