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Helpful Resources

Toll-Free Solutions for Managing Electric Utility Call Flow - 10/26/2016

Understanding the features and benefits of advanced toll-free routing schemes for distributing calls to multiple sites, controlling spikes in call volume and improving call completion. More...


Electric Utility Security: Understanding Remote Substation Security Using Video Verification - 10/26/2016

This paper reviews the considerations electric utility providers should make when creating a security strategy for remote substations and outdoor assets. More...


CRC Offers Live Call-handling Solution that Complies with PCI Data Security Standard Requirements - 02/02/2016

Payment Card Industry Data Security Standards (PCI DSS) apply to all individuals or organizations that accept, process or store payment card data. CRC now offers an agent-assisted automation solution that complies with PCI DSS requirements. More...