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Helpful Resources

Smart Communications: Dynamic Greetings Offer Innovative Outage Reporting Option - 03/06/2019

As outage management system (OMS) technology continues to evolve, so do the services that CRC offers to its membership. Thanks to OMS integration efforts, CRC now offers a smart outage communications tool called dynamic greetings. More...


CRC Outage Status Notifications Service Complements Restoration Communication Efforts - 02/23/2018

CRC's Outage Status Notification service lets your organization get ahead of your outage calls, proactively notifying consumers via text that you are aware of their outage. More...


Toll-Free Solutions for Managing Electric Utility Call Flow - 10/26/2016

Understanding the features and benefits of advanced toll-free routing schemes for distributing calls to multiple sites, controlling spikes in call volume and improving call completion. More...


Electric Utility Security: Understanding Remote Substation Security Using Video Verification - 10/26/2016

This paper reviews the considerations electric utility providers should make when creating a security strategy for remote substations and outdoor assets. More...


CRC Offers Live Call-handling Solution that Complies with PCI Data Security Standard Requirements - 02/02/2016

Payment Card Industry Data Security Standards (PCI DSS) apply to all individuals or organizations that accept, process or store payment card data. CRC now offers an agent-assisted automation solution that complies with PCI DSS requirements. More...