Service Options
 

Customer Contact Solutions
Our Contact Center provides comprehensive call handling and detailed reporting tools for thorough customer care.

CRC's Contact Center services are driven by live customer service representatives (CSRs), as well as Interactive Voice Response (IVR) technology. By customizing services for your needs, CRC's Contact Center is prepared and ready to keep your consumers connected. Provide them full-service consumer care 24 hours a day!
Inbound Call Services
  • Electric Consumer Calls: Handling of power outages, partial power situations, emergency information, disconnected accounts, and more.
  • Member Service Calls: General consumer questions, special product/service information, or other customizable information can be relayed to your members 24 hours-a-day.
  • Billing Services: CRC can answer account/balance information, take payments and make payment arrangements with real-time billing information.
  • Propane and Natural Gas Calls: Due to the high priority of these types of calls, CRC follows a detailed verification process to determine the urgency level and initiates the appropriate action.
  • New Sign Ups: Allow CRC to sign-on new consumers, receiving appropriate information to set-up your consumers for service.
Other Services
  • Outbound Crew Dispatch: Dispatchers follow specific procedural instructions to notify and dispatch an on-call crew, customizable by your specific procedures. Dispatch communication can be handled via radio interconnect, satellite, or cellular phone and pagers.
  • Direct Crew Check-In: Dedicated toll free crew check-in telephone number routes directly to the dispatching team, a highly trained subset of the customer service representative (CSR) staff.
  • Automated Callback Restoral Feature: Set up an automated callback to be sent to your consumers upon service restoral to their electric outage.
  • Phone Notification System (PNS): Automated pre-recorded messages are sent out simultaneously to unlimited consumers with any customizable message.
  • Outbound Surveys: Conduct live or automated product or service member satisfaction surveys, purchase follow-ups, and more!
CRCLINK e-Communication Outage Management Systems (OMS)
  • Proprietary e-communication and outage management software program, distributes outage and message call information from CRC to its customers' locations.
  • Interfaces with all major Customer Information Systems (CIS) and outage management systems.
If you are interested in more information contact our Marketing and Sales Team.
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