About CRC

CRC is a nationwide, cooperatively owned and operated, 24/7 contact center, central station, and software provider. Founded in 1992, CRC has steadily increased in the size and scope of its operation with offices in Austin, Minnesota and Dunlap, Tennessee. CRC provides services primarily to rural electric utilities, including after-hours dispatch, round-the-clock customer care, and monitoring of security and medical alarms.    

Our Vision

CRC will consistently exceed member and employee expectations by being one of the highest quality and best value contact centers, central stations, and software providers in the United States.

Our Mission

CRC is a leading, values-based, employee-focused contact center, central station, and software provider enhancing the services of its members throughout the U.S. by focusing on the human side of technology.

Our Values

• Member-Driven
• Service Excellence
• Fiscal Responsibility
• Employee-Focused
• Communication
• Teamwork
• Innovation
• Continuous Improvement
• Community Involvement