State-of-the-Art Information Technology means better service for
you and your customers. Because of CRC's extensive investment in technology, its members and customers
are able to utilize the most sophisticated information technology and telecommunications systems
and services, without separately having to incur substantial capital equipment expenses and hire
and retain hard-to-find information services professionals. Key to CRC's ability to provide better
customer service is automatic call distribution, computer-telephone integration and automatic
number, which allows CRC to immediately identify callers and route them to the right customer
service representative (CSR). And, an integrated Interactive Voice Response System (IVR) provides verbal prompts and custom messages and greetings to callers,
and interfaces with customer data.
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